Configure Agent Prompt

The agent prompt defines the behavior and response style of the AI assistant. This instruction will show how to configure the system prompt for an agent in the FastLinePro module.

When Needed

  • You need to configure agent response style (formal, informal, technical).
  • You want to define the agent's role and responsibilities for clients.
  • You need to set agent behavior rules (what it can do, what it cannot).
  • You want to personalize agent responses according to brand or company tone.

What's Important to Know

  • Agent prompt — system message that defines the behavior and context of the AI assistant's work.
  • The prompt can include the agent's role, communication style, behavior rules, etc.
  • A properly configured prompt ensures agent responses match expectations.
  • The prompt can use variables for dynamic information.

Prerequisites

  • You are logged in with integrator rights.
  • You have navigated to the FastLinePro module via Apps -> FastLinePro.
  • There is an agent in the system whose prompt needs to be configured.

Step-by-Step Instructions

  1. In the FastLinePro module, find the needed agent in the agent list.
  2. Open agent settings by clicking on its name or the edit button.
  3. Find the "Prompt" or "Agent Prompt" section in agent settings.
  4. In the prompt editing field, enter or edit the system prompt:
    • Agent role — specify who the agent is (for example, "You are a customer support consultant").
    • Communication style — define tone (friendly, professional, formal).
    • Behavior rules — specify what the agent can do and what it cannot.
    • Business context — add information about the company, product, or service.
  5. Use variables (if needed):
    • {{client_name}} — client name.
    • {{company_name}} — company name.
    • Other variables depending on system settings.
  6. Review the preview or prompt example to make sure it is correct.
  7. Click the "Save" or "Update Prompt" button — the prompt is saved.

What Happens After

The agent prompt is updated, and the agent will use the new prompt to formulate answers. Agent behavior will match the established rules and style.

How to Verify It Worked

  • Check that the prompt is saved in agent settings.
  • Make sure the prompt displays correctly and contains all necessary elements.
  • Test the agent to make sure behavior matches the prompt.

Other Methods

  • You can use prompt templates for quick configuration.
  • Some systems allow versioning prompts to track changes.
  • Use A/B testing to compare different prompt variants.