Check Synchronization Status

Checking synchronization status allows learning about the current state of the knowledge base update process. This instruction will show how to check KB Plugin synchronization status.

When Needed

  • You need to check if knowledge base synchronization has completed.
  • You want to learn about errors or problems during synchronization.
  • You need to check the last synchronization time and its result.
  • You want to track automatic synchronization progress.

What's Important to Know

  • Synchronization status — information about the current state of the knowledge base update process.
  • Status can show: running, completed, error, waiting.
  • Status displays the last synchronization time and number of processed files.
  • Synchronization logs contain detailed information about the process and errors.

Prerequisites

  • You are logged in with administrator rights.
  • You have navigated to the FastLinePro module via Apps -> FastLinePro.
  • KB Plugin and knowledge base synchronization are configured in the system.

Step-by-Step Instructions

  1. In the FastLinePro module, find the "KB Plugin" or "Knowledge Base Sync" section.
  2. Find the "Synchronization Status" or "Sync Status" section.
  3. Review status information:
    • Current status — running, completed, error, waiting.
    • Last synchronization — date and time of last successful synchronization.
    • Next synchronization — time of next scheduled synchronization (if automatic is configured).
    • Progress — percentage of current synchronization completion (if it is running).
  4. Review detailed information (if available):
    • Number of processed files.
    • Number of added, updated, or deleted records.
    • Synchronization logs with process details.
  5. If there are errors, review their description in logs to resolve issues.

What Happens After

You see current information about synchronization status and can determine whether actions need to be taken to resolve issues or wait for the process to complete.

How to Verify It Worked

  • Check that status displays correctly and is current.
  • Make sure information about last synchronization matches expectations.
  • Check that there are no critical errors in status or logs.

Other Methods

  • Some systems allow configuring notifications about synchronization status.
  • You can view synchronization history to analyze trends.
  • Use automatic status updates for real-time monitoring.