View Daily Report

The daily report helps quickly see team work results for the day and assess achievement of set goals. This instruction will show how to get statistics for the day and analyze key indicators.

When Needed

You need to summarize work results for the day.
You need to check achievement of daily goals.
You want to compare current day indicators with previous days.
You need to quickly assess team work efficiency for the day.

What's Important to Know

Daily report — contact center work statistics for a specific day.
The report includes metrics on requests, operators, service quality, etc.
Data is collected automatically throughout the day.
The report is available for viewing the next day or in real time.

Prerequisites

You are logged in with supervisor or analyst rights.
You have navigated to the Statistics module via Apps -> Statistics.
There is data for the needed day in the system.

Step-by-Step Instructions

In the Statistics module, go to the needed report section (for example, "Operators", "Dialogues", "Dashboard").
In the date filter, select the needed day:
- Select start date and end date, setting the same day for both.
- Or use a ready period "Today" or "Yesterday".
Click the "Create Report" or "Apply Filters" button.
Review key indicators in the report:
- Number of requests for the day.
- Operator statistics.
- Processing and response times.
- Service quality.

What Happens After

You see complete team work statistics for the selected day and can assess achievement of set goals. This helps make operational decisions and plan work for the next days.

How to Verify It Worked

Check that the report contains data for the selected day.
Make sure all key metrics display correctly.
Check that the date is selected correctly.

Other Methods

You can compare reports for different days to analyze trends.
Use export to save daily reports to a file.
Configure automatic daily report generation (if such capability exists).