How to Activate or Deactivate a Bot?

Activating/deactivating a bot allows you to enable or disable a bot without deleting it from the system. An inactive bot does not process client dialogues.

When You'll Need This

  • You need to temporarily disable a bot for maintenance or updates.
  • You need to activate a bot after configuration and testing.
  • You need to disable a test bot after completing testing.

What's Important to Know

  • Active bot — processes client dialogues and responds to messages.
  • Inactive bot — does not process dialogues but remains in the system and can be activated again.
  • Deactivation — does not delete the bot or its settings, only suspends operation.

Before You Start

  • You are logged in with administrator rights.
  • You have permission to edit bots (canSave).
  • You have a bot that needs to be activated or deactivated.

Step-by-Step Instructions

1. Open Bots List

  1. Go to the Settings module through the menu or directly at /settings-page.
  2. In the side menu, find the "Bots" section and expand it.
  3. Click on "Bots" (/settings-page/bots).

2. Find Required Bot

  1. In the table, find the bot that needs to be activated or deactivated.
  2. Check the current bot status in the "Status" column.

3. Activate or Deactivate Bot

  1. Find the status toggle in the "Status" column opposite the required bot.
  2. To activate bot:
    • Click on the toggle to enable it (if it's disabled).
    • The toggle becomes green, indicating active status.
  3. To deactivate bot:
    • Click on the toggle to disable it (if it's enabled).
    • The toggle becomes gray, indicating inactive status.
  4. Note: active bots may have restrictions on deactivation (toggle may be readonly).

4. Confirm Status Change

  1. The system may show a confirmation for status change.
  2. Confirm the action if needed.
  3. Bot status updates instantly.

What Happens Next

Bot status changes:

  • Active bot — starts processing client dialogues and responding to messages.
  • Inactive bot — stops processing dialogues but remains in the system.

How to Verify Everything Worked

  • Check that bot status changed in the bots table.
  • For active bot — check that the bot responds to client messages.
  • For inactive bot — check that the bot does not respond to messages.

Important Notes

  • ⚠️ Deactivating active bot: Deactivating an active bot suspends processing of all dialogues — be careful.
  • 💡 Testing: It's recommended to test the bot first before activating on production.
  • 🔄 Active bots: Some active bots may have restrictions on deactivation for system security.