Release 5.5.0
In short: A class of notification errors after switching accounts in the same browser tab is now gone. Ticket and chat-transfer messages now read the same way in the UI and across external channels (bot, email, messengers).
For operators
New
- Separate profile tabs for chat behaviour and availability reminders — find the setting you need faster.
Improved
- Notification copy for dialog events (creation, reassignment, status change, reopen, watchers) now matches between the Operator Line UI and external channels (bot, email, messengers).
- Chat transfer, cancellation, and timeout notifications use the same wording across channels and include links to the dialog.
Fixed
- After switching accounts in the same browser tab, notifications and settings from the previous user no longer remain.
For supervisors
Improved
- CSAT scores from customers reach the Notification Center reliably — with the correct score scale, negative threshold, and a predictable list of recipients.
For administrators
New
- The Fast Line type appears in Operator Line filters and folders only for roles that have the corresponding permission.
Improved
- New notification types use bell-in-header plus toast as the default channel combination — fewer cases where a user sees only one channel without an explicit choice.
What this means for your team
- Operators stop wasting time figuring out "why didn't I get a notification" after switching accounts on a shared machine.
- Supervisors see the same dialog and ticket numbers everywhere — no need to verify whether two messages refer to the same conversation.
- Administrators control Fast Line access through roles, without extra filter-level setup.