Release 5.5.0

What changed

  • Notification Center and profile: when you switch accounts in the same browser tab, notification settings, lists, and de-duplication no longer “stick” from the previous user — data is reset for the new session.
  • Tickets and dialogs: notifications use dialog-oriented wording for events such as creation, reassignment, status change, reopen, watchers, and more — aligned with Operator Line, with fewer duplicates and cryptic labels.
  • CSAT: customer scores flow into the notification center more reliably (including score scale and negative thresholds), and recipients are resolved more predictably.
  • Chat transfer: notifications for transfer, cancellation, and timeout are consistent across channels; external channels (bot, email, messengers) receive clearer copy and links to the dialog where configured.
  • Default channels: for new or incomplete per-type settings, the default combination is in-app bell and toasts, so you are less likely to see only one channel without an explicit choice.
  • Operator profile: dedicated tabs for chat behavior (including Fast Line system messages) and availability reminders, with quick navigation from online-status reminders to the right settings block.
  • Operator Line: the Fast Line type appears in folder filters and profile only when the role grants the permission; chat list requests match that rule.

How it changed

Before: quick user switches could mix notification storage; ticket vs dialog numbers in copy were sometimes confusing; some external notifications were thin on context; default channels were not always obvious; Fast Line in filters did not always match permissions.

Now: notification state is scoped to the current user, ticket and transfer copy matches the Operator Line UI, CSAT and transfers are easier to follow, Bell + Toast is the sensible baseline, and Fast Line only appears where the role allows.

Why it matters: fewer mistakes and extra clicks for operators and supervisors, clearer delivery across connected channels, and correct filtering for Fast Line conversations.