How to view notifications

The header bell shows notifications, including those configured in the Notification Center. You can browse the list, filter by type when needed, and mark items as read.

When it is useful

  • You want to see all your notifications.
  • You see a badge with an unread count.
  • You want to find a specific notification.

What to know

  • Bell — header button with a bell icon.
  • Badge — unread count (often a red circle with a number).
  • Notification menu — opens when you click the bell.

Before you start

  • You are logged in.
  • You have notifications (badge shows a number greater than zero).

Steps

1. Click the bell

Click the bell button in the header (top right).

2. Review the list

The menu lists notifications:

  • Sorted by date (newest first)
  • Unread items are highlighted
  • Each item has a title, body, date, and type

3. Use filters (optional)

To narrow the list:

  1. In the bell menu, select types (for example, service Info / Error and categories such as Creation, Changes, CSAT, SLA, Normatives) — they work like toggles (multiple selection).
  2. Optionally choose a view filter: all / read / unread.
  3. Only notifications matching the selection are shown.

4. Open a related record (optional)

If a notification links to an entity (for example, “Ticket #123 created”):

  1. Click the notification.
  2. You navigate to the related entity (ticket, chat, and so on).
  3. The notification is marked as read automatically.

Result

You can:

  • See all your notifications
  • Find the one you need
  • Open the related entity

More actions

Mark all as read

  1. Open the notification menu.
  2. Click Mark all as read (checkmark icon).
  3. All items are marked read.
  4. The badge resets to zero.

Delete all notifications

  1. Open the notification menu.
  2. Click Delete all (trash icon).
  3. Confirm.
  4. All notifications are removed.
  5. The badge resets to zero.