Release 5.3.23

What Changed

• Folder icons in collapsed sidebar. In the collapsed chat panel, folder icons are now shown — you can switch folders without expanding.
• QA checklists: penalty sum. In the quality assurance checklist editor, the penalty sum can exceed 100 when needed.
• FastLine Pro. Fixed agent mode for chatbots — agent mode is no longer changed unnecessarily.
• Typing indicator. The typing indicator is no longer shown for operator messages — the client does not see typing when the operator replies.
• Broadcasts. Fixed broadcast behavior when using multiple system instances.
• Widget stability. Improved stability under load — message history displays correctly.

How It Changed

Folders and QA

Before: In the collapsed sidebar, folders were not visible; penalty sum in QA checklists could be capped at 100.
Now: Folder icons are visible when collapsed; penalty sum can exceed 100 when needed.
Why it matters: Faster folder switching and more flexible QA rules.

Typing and broadcasts

Before: When the operator replied, the client could see a typing indicator; broadcasts could behave incorrectly when using multiple instances.
Now: Typing is not shown for operator messages; broadcasts work correctly across instances.
Why it matters: Less confusion for the client and reliable broadcasts.