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Release 5.3.2

What Changed

  • Daily touch norm history. Added history of daily touch (contact) norm compliance per operator.
  • Overwork stats dialog. A new dialog with overwork statistics for workload analysis.
  • Periods for reports. Extended support for selecting periods in reports and statistics.

How It Changed

Touch norm history and overwork stats

Before: Daily norm compliance and overwork had to be analyzed separately or in a limited way.
Now: History of touch norm compliance and a dedicated overwork statistics dialog are available.
Why it matters: Managers can see how operators meet norms and where overload occurs.

Periods for reports

Before: Choosing periods for reports could be limited.
Now: More flexible date range selection for analytics.
Why it matters: Easier to build reports for the desired period.

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