Release 5.5.5
With a custom e-chat Telegram channel configured, you can start a conversation by phone number or by Telegram username. Chat and ticket tables get a default column set per role; personal column choices in the browser still take priority.
Operator Line
New
Start an e-chat Telegram dialog by username or phone. For bots marked as Telegram on the custom e-chat channel, the new-chat modal offers phone vs username; usernames are validated and sent without
@. Other custom channels keep the previous phone-only flow.Chat and ticket tables — column presets per role. An administrator defines default columns separately for dialog mode and ticket mode in role settings; users see these on first open or after reset until they save their own layout in the browser.
Mass macro from another process. In the mass-macro dialog you can pick which bot loads the macro list while chat selection still follows each row’s dialog bot; on-screen hints distinguish dialog process vs macro source. Buttons are disabled while the macro list loads.
Fixed
- Duplicate outbound email in the chat timeline. After sending via Gmail, the same outbound message does not appear twice (chat row plus history row); the kept row is enriched with email details where needed.
Heads up
- Username mode for e-chat applies only to bots whose e-chat channel is explicitly configured as Telegram.