Release 5.5.5
Operators get more control over how they start, find, and process dialogs in Operator Line. Administrators can set default table columns by role, while personal column choices still stay with each user.
Operator Line
New
Start a Telegram e-chat dialog by username. When a Telegram e-chat channel is connected, operators can start a new dialog by phone number or by Telegram username.
Default table columns by role. Administrators can define starting column sets for chat and ticket tables separately; users still keep their own saved layout after they change it.
“FastLine was engaged” filter. Folder filters can show dialogs where FastLine participated earlier, even if an operator later took over the conversation.
Mass macros from another process. In a mass macro run, operators can choose which process provides the macro list while the selected chats remain tied to their original process.
Fixed
Duplicate outbound Gmail messages. After an operator sends an email through Gmail, the chat timeline shows one message with the needed email details instead of two similar rows.
Safer email previews. Quoted email content no longer affects how the Constructor page loads while an operator reads or replies to a message.
Heads up
- Username mode appears only for e-chat bots configured as Telegram.