---
title: "Release 5.6.0"
description: "Teams conversations, in-product statistics exports, targeted new-chat alerts, queue reminders, and clearer handling of deleted customer messages."
---

# Release 5.6.0

> Use Teams as another customer conversation channel, keep queue visitors informed automatically, and review key statistics without leaving ConnectiveOne.
> Operators also get clearer chat history when a customer deletes a message or submits CSAT through the website widget.

## Channels and Constructor

**New**

- **Microsoft Teams channel.** When Teams is connected for a bot, messages from Teams can enter scenarios and reach Operator Line with a visible Teams channel label.

**Improved**

- **Channel setup hints.** The Teams setup form shows the connection address that an administrator needs during Microsoft bot configuration.

## Statistics

**New**

- **Statistics inside ConnectiveOne.** Supervisors can open a native statistics workspace with cards and filters without switching to a separate reporting console.

- **Exports from statistics cards.** When export is enabled, users can download table data directly from the statistics workspace.

## Notification Center and profile

**New**

- **Topic filter for new-chat alerts.** In profile notification settings, users can receive new-chat alerts only for selected topics or also include chats without a topic.

**Improved**

- **Cleaner notification text.** Bell and pop-up notifications keep the topic and customer context without repeating the channel as a separate line.

- **Notification settings page.** Long notification lists now scroll inside the active tab, so the header and tabs stay in place while you configure subscriptions.

## Scenario Builder

**New**

- **Queue reminders for waiting visitors.** Scenario authors can configure a sequence of messages for customers waiting in the operator queue; the sequence stops when an operator joins the conversation.

## Website widget

**Fixed**

- **CSAT buttons in embedded scenarios.** Score buttons keep their labels and submit the selected score correctly from the website widget.

## Operator Line

**New**

- **Deleted-message marker.** When a customer deletes a supported message in a channel, the chat keeps a visible marker instead of silently removing the row.

**Improved**

- **Safer actions on deleted messages.** Operators cannot reply to or open attachments from a message that the customer has deleted.

## Heads up

- Teams must be connected by an administrator before operators can receive Teams conversations in Operator Line.

- Statistics exports and deleted-message content depend on your instance settings; align them with your rollout owner before enabling them for teams.

- Deleted-message markers appear only for channels that send deletion events to ConnectiveOne.

## Related documentation

- [Configure operator queue cascade](/en/scenariobuilder/how-to/configure-operator-queue-cascade.md)
- [Statistics metrics](/en/statistics/reference/statistics-metrics.md)
- [Configure a notification type](/en/notifications/how-to/configure-notification-type.md)
- [Configure a bot](/en/settings/how-to/configure-bot.md)
- [What is the widget](/en/channels/explanation/what-is-widget.md)