---
title: "Release 5.3.28"
description: "Touch norms, tickets, email threading, attachments in emails, distribution limits."
---

# Release 5.3.28

## What Changed

- **Touch norms and overwork.** Daily touch norm history, overwork stats dialog, and extended period selection for reports.
- **Ticket status in reports.** When a ticket status changes, reports show the current state.
- **Email threading.** Improved email threading — correct behavior with Gmail and new ticket creation from emails.
- **Attachments in emails.** Emails and PDFs now display all attachments — the operator sees all files.
- **Distribution limits.** Chat distribution limits and queue verified — predictable assignment.
- **Email subject.** Subjects are formed correctly; "Re:" is added only on reply.

## How It Changed

### Tickets and email

**Before:** Reports could show outdated ticket status; email threads could be wrong; attachments might not show.  
**Now:** Reports show current state; emails thread correctly; attachments are displayed.  
**Why it matters:** Accurate ticket reports and full email context in the Operator Panel.

### Distribution and subjects

**Before:** Distribution limits might not be enforced; email subjects could be incorrect.  
**Now:** Distribution limits and queue work correctly; email subjects are formed properly.  
**Why it matters:** Fair workload distribution and clear email correspondence.