# Supervisor — Statistics Scenarios Hub

A page for supervisors monitoring team performance in Statistics. Here you work with dashboards, funnels, and target metrics to quickly see service status. Below are instructions for viewing, filtering, and reports.

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## Quick Overview
- [High-Level Goals and Scenarios](#high-level-goals-and-scenarios)
- [Where to Work in the Interface](#where-to-work-in-the-interface)
- [Quick Links](#quick-links)

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## High-Level Goals and Scenarios

### Working with Dashboards
**Goal** — get a quick overview of key metrics and trends.
- **View Metabase dashboards** — how to see all dashboards with metrics (Dialogues, Operators, FastLine, Copilot, CSAT, FCR/FRT, Users, Topics, Custom Boards). → [./how-to/view-dashboards.md](/en/statistics/how-to/view-dashboards.md)
- **Quality period summary** — aggregated CSAT on the Service Quality tab and rating scale filter. → [./how-to/view-quality-tab-summary.md](/en/statistics/how-to/view-quality-tab-summary.md)
- **Duration and reaction metrics (Appeals)** — how to read SLA and anomalies on the Appeals tab. → [./how-to/view-appeals-duration-and-reaction-metrics.md](/en/statistics/how-to/view-appeals-duration-and-reaction-metrics.md)
- **Hybrid ticket analytics** — how to read the custom ticket dashboard (overview, productivity, quality). → [./explanation/hybrid-ticket-analytics-dashboard.md](/en/statistics/explanation/hybrid-ticket-analytics-dashboard.md)
- **Statistics metrics — reference** — complete list of all metrics with detailed descriptions. → [./reference/statistics-metrics.md](/en/statistics/reference/statistics-metrics.md)

### Funnels and Target Metrics
**Goal** — track conversion and efficiency of service processes.
- **Create and configure funnel** — how to create a funnel, add targets, and link them to scenario blocks. → [./how-to/create-and-configure-funnel.md](/en/statistics/how-to/create-and-configure-funnel.md)

### Settings and Analysis
**Goal** — configure metric collection and analyze efficiency.
- **Configure CSAT** — how to configure collection of client satisfaction ratings and comments. → [./how-to/configure-csat.md](/en/statistics/how-to/configure-csat.md)
- **View operator schedule** — how to see operator activity based on statuses throughout the day. → [./how-to/view-operator-schedule.md](/en/statistics/how-to/view-operator-schedule.md)
- **Export statistics data** — how to download data to a file for further analysis. → [./how-to/export-statistics-data.md](/en/statistics/how-to/export-statistics-data.md)

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## Where to Work in the Interface

Main work with statistics happens in the `Statistics` module:
- **`Statistics` module**: `Apps -> Statistics` — here you view dashboards and reports.
- **Dashboard**: for quick metric overview.
- **Reports**: for detailed analysis.

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## Quick Links

### Dashboards and Metrics
- [View Metabase dashboards](/en/statistics/how-to/view-dashboards.md)
- [Quality period summary](/en/statistics/how-to/view-quality-tab-summary.md)
- [Duration and reaction metrics (Appeals)](/en/statistics/how-to/view-appeals-duration-and-reaction-metrics.md)
- [Hybrid ticket analytics](/en/statistics/explanation/hybrid-ticket-analytics-dashboard.md)
- [Statistics metrics — reference](/en/statistics/reference/statistics-metrics.md)

### Funnels and Settings
- [Create and configure funnel](/en/statistics/how-to/create-and-configure-funnel.md)
- [Configure CSAT](/en/statistics/how-to/configure-csat.md)

### Analysis and Export
- [View operator schedule](/en/statistics/how-to/view-operator-schedule.md)
- [Export statistics data](/en/statistics/how-to/export-statistics-data.md)