How to configure browser notifications

Browser notifications let you receive system notifications even when the tab is inactive. Useful for critical alerts you cannot miss.

When it is useful

  • You want notifications when the tab is in the background.
  • You need critical alerts (SLA, CSAT).
  • You work with many tabs.

What to know

  • Browser notifications are system notifications from the browser (Web Push).
  • A service worker registers automatically to handle push.
  • Automatic subscription — if the channel is mandatory, the system may subscribe you after login.

Before you start

  • Supported browser (Chrome, Firefox, Edge).
  • HTTPS in production (local may work on HTTP).
  • You are logged in.

Automatic subscription

If an administrator set the browser push channel as mandatory, the system tries to subscribe you after a successful login.

How it works:

  1. After login, the system checks whether the channel is mandatory.
  2. If it is mandatory and you are not subscribed yet, it may:
    • Ask for browser notification permission (if not granted)
    • Create a push subscription
    • Save the subscription
  3. If you are already subscribed, nothing else happens.
  4. If automatic subscription fails (for example, you denied permission), you can subscribe manually.

Important:

  • Automatic subscription failures do not block login.
  • If you denied permission, you can allow it later in browser settings.
  • After allowing, the system can complete subscription on the next login.

Manual setup

If the channel is not mandatory or automatic subscription did not run:

1. Open notification settings

Go to Profile → Notifications → Channels tab.

2. Find browser notifications

Scroll to Browser notifications or Push notifications in the channel list.

3. Subscribe to push

Click Subscribe to push notifications (or the equivalent button).

4. Allow notifications in the browser

Accept the browser prompt — Allow / Дозволити.

5. Check status

After permission, the system registers your browser and creates a subscription.

Status should show Subscribed.

Result

After a successful subscription you can:

  • Choose browser notifications as a channel for any notification type
  • Receive notifications when the tab is inactive
  • Run Test on the channel

Verification

  1. Click Test next to browser notifications.
  2. You should see a system notification.
  3. It works even when the tab is inactive.

Troubleshooting

Permission denied

Issue: You denied browser notification permission.

What to do:

  1. Open browser settings.
  2. Find Notifications or Sites.
  3. Allow notifications for the ConnectiveOne site.
  4. Return to the app and subscribe again.

Subscription not created

Issue: Permission granted but subscription is not created.

What to do:

  • Use HTTPS in production.
  • Confirm the browser supports Push API.
  • Check the browser console for errors (F12 → Console).
  • Refresh and try again.

Notifications do not arrive

What to do:

  • Confirm browser notifications are selected for the notification type.
  • Run Test.
  • Confirm permission was not revoked in browser settings.
  • Ask your administrator if browser push is configured correctly for your environment.

Automatic subscription did not run

What to do:

  • Check the browser console (F12 → Console).
  • Confirm the channel is mandatory (set by administrator).
  • Subscribe manually from profile notification settings.

Unsubscribe

  1. Open settings → Channels tab.
  2. Find Browser notifications.
  3. Click Unsubscribe.
  4. Subscription is removed; you can still select the channel in settings until you refresh choices.
  5. To subscribe again, follow Manual setup above.