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Docs
Learn
Release Notes
  • English
  • Українська
  • Getting Started

    • ConnectiveOne Documentation
    • Client Portal (support)
  • Channel Configuration

    • Channels

      • Integrator — Channels Configuration Hub
      • Explanations

        • What is ConnectiveOne Widget
        • Widget JavaScript API
      • Instructions

        • How to Configure IP Blocking Message?
        • How to Configure Widget in Settings
        • How to Connect Facebook Messenger and Instagram to ConnectiveOne
        • How to Connect Gmail to ConnectiveOne
        • How to Connect Outlook to ConnectiveOne
        • How to Connect Telegram to ConnectiveOne
        • How to Connect Numbered Viber, Telegram, and WhatsApp via e-chat
        • How to Connect Viber to ConnectiveOne
        • How to Connect WhatsApp to ConnectiveOne
        • How to Customize Widget Colors
        • How to Manage Widget from Website
        • How to Pass Parameters from Website to Scenario
        • How to Configure Sending SMS via Alpha SMS
        • How to Configure Sending Viber/SMS via Infobip
        • How to Connect Widget to Website
        • Telephony

          • How to configure a telephony channel
          • How to configure webhook enrichment
        • How to Use Custom Code for Widget
        • How to Work with Widget on SPA Applications
  • Request Processing

    • Operator Panel (OperatorLine)

      • Operator — OperatorLine Scenarios Hub
      • Supervisor — OperatorLine Scenarios Hub
      • Administrator — OperatorLine Scenarios Hub
      • Integrator — Operator Panel Hub for OperatorLine
      • Explanations

        • About Processing Requests in ConnectiveOne
        • What Are Filters and Why You Need Them
        • Knowledge base sources in chat (CITATIONS block)
        • About Auto-Distribution of Dialogs Between Operators
        • About Automatic Connection of Free Operator to New Dialog
        • Instagram Content Display in Chats
        • About Connecting Chat with Operator Through Operator Panel
        • HEIC/HEIF image support (photos from iPhone)
        • About Redistribution of Chats from Operator
        • Email View Modes in Conversations
      • Instructions

        • Change Request Status
        • Create Filter
        • Create Folder
        • Create Outbound Request
        • How to Create a Ticket?
        • How to Download Attachments from the Dialog?
        • How to export a chat to PDF?
        • How to Link Tickets to Each Other?
        • How to Manage Email Reply Recipients?
        • Manage Folders
        • How to Edit Ticket Fields?
        • How to Manage Ticket Watchers?
        • Monitor Operator Statuses
        • Queue monitoring and distribution audit
        • Open Request
        • Reorder Folders
        • How to Reply to a Client?
        • Set Topic and Tags
        • How to Switch the Email View Mode in a Conversation?
        • Use Copilot
        • View knowledge base sources in chat
        • Use Quick Replies
        • How to View Active Dialogs in Client Card?
        • View Chat List
        • View Chats in Table
        • View Quality Assessment in Chat
        • View Request Queue
        • How to View Ticket Logs?
        • How to View Ticket SLA Metrics?
    • Client Portal

      • Client Portal — end-user hub
      • Client Portal — administrator hub
      • What is Client Portal?
      • Organization and ticket scope in Client Portal
      • Instructions

        • How to sign in to Client Portal?
        • How to register in Client Portal?
        • How to view the ticket list?
        • How to create a ticket?
        • How to comment on a ticket?
        • How to submit a CSAT rating?
        • How to use notifications?
        • How to enable self-registration in Client Portal?
        • How to configure ticket creation in Client Portal?
        • How to manage Client Portal organizations?
    • Profile

      • Operator — Profile Scenarios Hub
      • Administrator — Profile Scenarios Hub
      • Instructions

        • How to Change Interface Language?
        • Configure Folders
        • Configure notifications in your profile
        • Configure Operator Settings in Profile
        • Configure Quick Replies
        • Configure Signature
    • BroadcastUsers (Clients)

      • Operator — BroadcastUsers Scenarios Hub
      • Integrator — BroadcastUsers Scenarios Hub
      • Administrator — BroadcastUsers Scenarios Hub
      • Explanations

        • Why Does One Client Have Many Channels?
        • Client Card Sections
        • About Registered Contacts and Visitors Without a Profile
      • Instructions

        • Create Segment by Filters
        • Edit Client Data
        • Export Client Data
        • Filter Clients
        • Manage Subscription
        • How to Search and Merge Similar Contacts
        • How to Find a Client?
        • Search Clients by File
        • Send Broadcast to Selected Clients
        • How to View a Client Card?
        • View Client Channels
        • View Visitors Without a Client Profile
  • Broadcasts

    • Broadcast

      • Operator — Broadcast Hub
      • Integrator — Broadcast Settings Hub
      • Analyst — Broadcast Analytics Hub
      • Instructions

        • How to Activate a Scheduled Broadcast?
        • How to Add Images to Broadcasts?
        • How to Check Broadcast Status?
        • How to Configure an Automatic Broadcast?
        • How to Configure Alias in Broadcasts?
        • How to Configure Broadcast Limits?
        • How to Create a Broadcast Template?
        • How to Create a Broadcast?
        • How to Create a Broadcast Topic?
        • How to Deactivate a Broadcast Topic?
        • How to Edit a Broadcast Draft?
        • How to Edit a Broadcast Topic?
        • How to Export Broadcast Results to Excel?
        • How to Format Messages in Broadcasts?
        • How to Launch a Broadcast Immediately?
        • How to Save a Broadcast as a Draft?
        • How to Find Contacts by File?
        • How to Send a Broadcast from the Clients Module?
        • How to Configure a Scheduled Broadcast?
        • How to Configure Subscription to Broadcast Topics?
        • How to View a Broadcast Report?
        • How to View Broadcast Results?
        • How to View Click Statistics?
        • How to View Delivery Statistics?
        • How to View Open Statistics?
  • Automation

    • Scenario Builder

      • Scenario Builder — Integrator Hub
      • Instructions

        • How to add translations to a scenario in Scenario Builder
        • How to Configure an Instagram Scenario in Scenario Builder
        • How to configure operator queue cascade
        • How to create a new bot scenario in Scenario Builder
        • How to create a scenario section in Scenario Builder
        • How to edit a scenario in Scenario Builder
        • How to find a node on the canvas in Scenario Builder
        • How to export and import a scenario in Scenario Builder
        • How to send a client an HTML email from a scenario
        • How to test a scenario in Scenario Builder
        • How to use an action in a Scenario Builder scenario
        • How to use scenario secrets in Send Request
        • How to view scenario version history in Scenario Builder
        • How to view scenario C1 Flow (YAML) in Scenario Builder
    • Scenario Dialog (Legacy)

      • Integrator — Scenario Dialog Scenarios Hub (Legacy)
      • Explanations

        • Actions in Scenarios — What They Are and How They Work
        • About Using autobroadcast__create Action in Scenarios
        • About Copying Existing Bot Scenario
        • About ConnectiveOne Integration with Corezoid Through Operator Panel
        • About Displaying Images to User
        • About Email Categorization Using AI
        • About Facebook Ads Referral Tags
        • About Launching Scenario from Facebook Ads
        • About HTML Text Formatting in Telegram and Widget
        • About Inline Keyboard in Telegram and Widget
        • About Configuring Alias for Outgoing Dialog
        • About Payment via Bot
        • About Telegram Group Bots
        • Telegram Keyboard Button Styling
        • About Telegram WebApp in Scenarios
        • About Viber Keyboard Styling
        • About Viber Start Message
      • Instructions

        • How to Add Translations to a Scenario?
        • How to Create a New Bot Scenario?
        • How to Create a Scenario Section?
        • How to Edit an Existing Bot Scenario?
        • How to Export or Import a Scenario?
        • How to Use an Action in a Scenario?
        • How to View and Restore Scenario Versions?
    • ActionJail

      • Operator — ActionJail Scenarios Hub
      • Explanations

        • Action Jail Editor Sections
        • How Action Jail Data Flows to Scenario Builder
      • Instructions

        • How to Create a Custom Action in Action Jail
        • How to Create and Maintain an Action in ActionJail (Administrator)
        • AI Generator Setup in Action Jail (Administrator)
        • How to Clone an Action in ActionJail
        • How to Quickly Find an Action in ActionJail
        • How to Connect an ActionJail Action to a Bot Scenario (Integrator)
        • How to use saved scenario secrets in a custom Action Jail action
      • Reference

        • Actions Reference — Actions Guide
    • Integrations

      • Integrator — ConnectiveOne Integrations Hub
      • Explanations

        • Launch Scenario via Deeplink
        • Transfer UTM Tags Through Messages
        • What are ConnectiveOne Integrations
      • Instructions

        • How to Integrate Operator Panel as Widget in CRM/ERP
        • How to Configure Product Name for Zoho CRM
        • How to Integrate External System via Custom Channel
        • How to Get Data from API Using send_request
        • How to Send Data from ConnectiveOne via send_request
        • How to Configure User Subscription to Notifications
        • How to Launch Bot Scenario via API call_node
        • How to Integrate ConnectiveOne with eSputnik
        • How to Send Phone Broadcast via Route
        • How to Use ConnectiveOne API
        • How to Configure Operator Panel Webhook
      • Reference

        • API Reference — ConnectiveOne API Reference
    • Custom Data

      • Integrator — Custom Data Scenarios Hub
      • Administrator — Custom Data Scenarios Hub
      • Analyst — Custom Data Scenarios Hub
      • Explanations

        • About Custom Data in ConnectiveOne
        • Custom Data Patterns and Examples
        • Advanced Custom Data Cases
      • Instructions

        • Add Field to Model
        • How to Configure Field Display in Custom Data?
        • Configure Field Type
        • How to Create an Association Between Tables in Custom Data?
        • Create Group
        • How to Create a Data Model?
        • Edit Model
        • Export Filtered Data
        • How to Export Model Data?
        • How to Extend Client Contacts Table Through Custom Data?
        • How to Find Records by Filters?
        • Import Data from File
        • How to Save Data from Scenario to Custom Data?
        • Sort Records
        • How to Use AI Magic to Create Custom Data Models?
        • How to Get a Record from Custom Data by Search Criteria?
        • How to Use Autocomplete Search in Custom Data?
        • How to Create a Record in Custom Data from Scenario Data?
        • Validate Data
        • View Model Records
      • Reference

        • Advanced Model Options Reference
    • FileManager

      • Operator — FileManager Scenarios Hub
      • Instructions

        • ⚠️ DEPRECATED: How to Create a Jira Task with a File?
        • How to Delete a File or Folder?
        • How to Navigate to a Folder?
        • How to Upload a New File?
        • How to View the File List?
  • Artificial Intelligence

    • FastLinePro

      • Integrator — FastLinePro Scenarios Hub
      • Administrator — FastLinePro Scenarios Hub
      • Instructions

        • Activate KB Plugin
        • How to Check AI Agent Response in Scenario?
        • Check Synchronization Status
        • Configure agent prompt
        • How to bind a Scenario MCP Tool section to a Fast Line Pro agent
        • Connect and configure agent tools
        • How to Configure Agent Variables in FastLinePro?
        • How to Configure Chunking in FastLinePro Knowledge Base?
        • Configure KB Plugin Synchronization
        • Configure Knowledge Synchronization
        • How to Connect Knowledge Base to AI Agent in FastLinePro?
        • Create agent
        • How to Create a Chatbot?
        • How to Create a Knowledge Base?
        • Deactivate KB Plugin
        • How to Generate Gemini API Key for FastLine Pro
        • How to Prepare a File for FastLinePro Knowledge Base?
        • Run KB Synchronization
        • Update KB Files
        • Upload Files to KB
        • How to Use action_fastline_pro Action in Scenario?
    • Quality Assurance

      • Supervisor — Quality Assurance Scenarios Hub
      • Administrator — Quality Assurance Scenarios Hub
      • Analyst — Quality Assurance Scenarios Hub
      • Instructions

        • How to Adjust AI Assessment Criteria?
        • How to Approve Assessment?
        • Assess Request
        • Conduct Quality Check
        • How to Create a New Dialogue Assessment?
        • Export Assessments
        • Filter Assessments
        • Use Checklist
        • View Assessment Details
        • How to View Assessments List and Find the Needed One?
        • View Quality Dashboard
        • View Quality Reports
  • Statistics

    • Statistics

      • Supervisor — Statistics Scenarios Hub
      • Administrator — Statistics Scenarios Hub
      • Analyst — Statistics Scenarios Hub
      • Explanation

        • Hybrid ticket analytics: how to read the dashboard
      • Instructions

        • Apply Filters to Report
        • How to Configure CSAT (Customer Satisfaction) in Statistics?
        • How to Create and Configure a Funnel in Statistics?
        • Create Detailed Report
        • Create Funnel
        • Export Report
        • How to Export Statistics Data?
        • Set Target Metrics
        • View Daily Report
        • View Dashboard
        • How to View Metabase Dashboards in Statistics Module?
        • How to View Operator Schedule in Statistics?
        • How to view the quality period summary?
        • View Shift Report
      • Reference

        • Statistics Metrics — Reference
  • Administration

    • Constructor

      • Constructor — home screen and navigation
      • Explanations

        • What is the instance knowledge base in Constructor
        • What is the AI Assistant
        • What are instance tours in the knowledge base
      • Instructions

        • How to use the Constructor home screen?
        • How to use the instance knowledge base
        • Use instance tours
        • How to use the AI Assistant
        • How to use web search and site reading in the AI Assistant
        • How to configure AI Assistant access
        • How to enable internet search and URL reading for the AI Assistant
    • Settings

      • Supervisor — Operator Panel Settings Hub
      • Administrator — System Settings Hub
      • Instructions

        • How to Activate or Deactivate a Bot?
        • How to Configure Authentication and Access Management?
        • How to configure Automatic Check schedule parameters
        • How to Configure a Bot?
        • How to Configure Operator Calendars?
        • How to Configure Chat Parameters?
        • How to Configure Field Display in the Client Card?
        • How to Configure Client Fields?
        • How to configure email templates (header and footer)?
        • How to Configure File Parameters?
        • How to get an MCP token for your ConnectiveOne instance
        • How to Configure Hot Keys?
        • How to Configure Instance Parameters?
        • How to Log In as a User?
        • How to manage scenario secrets
        • How to enable the Notification Center on the instance (root)
        • How to Configure Operators in Chats?
        • How to Configure Roles and Access Rights?
        • How to Configure Styles and Scripts?
        • How to Configure Ticket Topics?
        • How to Configure General System Settings?
        • How to Configure Ticket Parameters?
        • How to Configure Timers for Chats?
        • How to Configure User Fields?
        • How to Create a New Bot?
        • How to View Bots List?
        • How to view the settings change log?
        • How to View System Status?
        • How to View Users List?
      • Explanations

        • What are scenario secrets?
      • Reference

        • What Are Server Requirements for Hosting ConnectiveOne?
    • Access Recovery

      • Access Recovery — Scenarios Hub
      • Instructions

        • How to Enable Password Recovery Flow (Administrator)
        • How to Generate a Password Reset Link Manually (Administrator)
        • How to Reset Password Through "Forgot Password?"
  1. Docs
  2. /Settings
  3. /Explanation
  4. /What are scenario secrets?

What are scenario secrets?

Scenario secrets are encrypted, instance-level storage for secrets used by scenario actions (mainly Send Request HTTP calls and custom actions from the Action Library).

Why separate storage

Previously, tokens and passwords often lived in node parameters, bot constants, or custom action code. That made it hard to:

  • Rotate keys across many nodes.
  • Export/import scenarios without leaking secrets in JSON.
  • Control access to plain-text values.

Scenarios now store a reference to a secret record. Decryption happens only on the server when the action runs.

What you can store

Record types in v1:

TypeTypical use
BearerAuthorization: Bearer …
BasicLogin + password
API keyKey in header, query, or body
Custom headersArbitrary secret headers
OAuth2 client credentialstoken_url, client_id, client_secret
SMTPhost, port, user, password
Telegram botbot token
HMAC secretrequest signing
Generic secretroot only; custom fields for custom actions

What is not here (v1)

  • Channel tokens (Telegram channel bot, Viber, WhatsApp, etc.).
  • Mailgun and AI provider keys.
  • Email OAuth accounts (Gmail/Outlook).
  • Placeholders like {{secrets.NAME}} in scenario text.
  • Automatic migration of all legacy constants into scenario secrets storage.

Those credentials stay in their own product areas.

How this connects to Send Request

  1. An administrator creates a record under Settings → Scenario secrets.
  2. An integrator inserts secret references into the URL, headers, or body in Scenario Builder (Insert secret reference, Insert auth header).
  3. The scenario stores a reference marker, not the secret value.
  4. Older nodes with a Credential dropdown or Basic/Bearer still work without changes.

Custom actions (Action Jail)

  • Credential-type parameters in the action JSON config let integrators pick a record from the list in Scenario Builder without typing the secret.
  • In custom action code, authors call server-side helpers to obtain headers or individual field values at runtime — values are not shown in the editor. Ready code snippets appear under Scenario secrets → Scan legacy secrets (Custom actions tab).
  • If action parameters contain HTTP fields with reference markers (like Send Request), authors must resolve them explicitly before sending — only the Send Request node does this automatically.
  • See Use scenario secrets in a custom Action Jail action.

Security and permissions

  • The UI list shows metadata and a masked preview (Bearer ***) only.
  • Allowed consumers limit which actions may use a record (e.g. Send Request only).
  • Deletion is blocked while a record is referenced in a scenario (including inline references).
  • The capability is enabled by the instance administrator; without that, the tab and insert buttons do not appear.

Scenario import

On import, the system tries to match the slug on the target instance. Inline markers and legacy slug references match by slug. If no record exists, you get a warning and must create it manually. There is no cross-instance mapping wizard.

Related

  • Manage scenario secrets
  • Use scenario secrets in Send Request
  • Use scenario secrets in a custom Action Jail action

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