How to use notifications?

Notifications (bell in the header) show ticket updates without refreshing the page.

When you'll need this

  • You are waiting for an operator reply.
  • You want to know when ticket status changes.

What's important to know

  • Typical events: Status changed to "…", Operator replied to your ticket.
  • Mark all read clears unread items.
  • All tickets in the dropdown goes to My tickets.

Before you start

  • You are signed in to Client Portal.

Step-by-step

  1. Look at Notifications (bell) in the top-right header.
  2. If there are new events — an indicator appears; click the bell.
  3. Read events in the list; clicking may open the related ticket.
  4. Click Mark all read to clear unread notifications.
  5. Keep working — new events appear on the next update cycle.

How to verify

  • After an operator replies, a new notification appears (may take a few seconds).