How to sign in to Client Portal?

Client Portal (Support Portal) is a separate site for your organization. After sign-in you land on My Tickets.

When you'll need this

  • First sign-in after your administrator created an account.
  • Sign-in again after logging out or when the session expired.

What's important to know

  • Use the email and password you were given, or an account from self-registration.
  • Operator or Constructor administrator accounts usually cannot use the portal — you need a Client Portal role.
  • If two-factor authentication (2FA) is required, the portal may say that 2FA sign-in is not supported yet — contact your administrator.

Before you start

  • You have the Client Portal URL from your organization.
  • You have email and password for the portal.

Step-by-step

  1. Open the Client Portal URL in your browser.
  2. On Sign In, enter Email and Password.
  3. Click Sign In.
  4. My tickets opens after a successful login.

If registration is enabled, the login page offers Create an account — see registration.

How to verify

  • The header shows Support Portal and your ticket list.
  • The user menu offers Log out, language, and theme.