How to create a scenario section in Scenario Builder?

Scenario Builder is a new module that replaces Scenario Dialog. Sections help organize a complex scenario into logical blocks.

When you need it

• You need to split a large scenario (e.g., «Registration», «Support», «Payment»).
• You need to create a sub-scenario that can be called from different places.
• You need to organize complex logic with many transitions.

What you need to know

• Section — a logical block with nodes, entry points (Entry Point), and exit points (Exit Point).
• Entry point — node that marks where section execution starts.
• Exit point — node that marks where the section ends and transitions to another section or process.

Before you start

• You are logged in with integrator or administrator rights.
• Scenario Builder editor is open.
• You know what logic the new section will contain.

Step-by-step instructions

1. Open the sections panel

1. In the left panel of Scenario Builder, find the Sections section.
2. The list of existing sections is displayed there.

2. Create a new section

1. Click «Add section» or «Create section» (button with «+» icon).
2. Enter the section name (e.g., «User registration»).
3. Click «Create» — the section appears in the list.

3. Go to the new section

1. Click on the new section name in the left panel.
2. The canvas updates and displays the empty section.

4. Add entry point (Entry Point)

1. Click «+» on the canvas.
2. Select Entry Point.
3. The node marks where section execution starts.

5. Add exit point (Exit Point)

1. Click «+» and select Exit Point.
2. Connect Exit Point to the last node of the section via an edge.
3. In Node Inspector, configure the target section or process for the transition.

6. Build section logic

1. Add nodes between Entry Point and Exit Point: messages, input wait, actions.
2. Connect all nodes via edges in the correct sequence.

7. Save changes

1. Click «Save» or press Ctrl+S (Mac: Cmd+S).

Related materials

• Create scenario
• Edit scenario
• Scenario Builder hub