How to view the ticket list?
On My tickets you see all your support requests and can find the one you need.
When you'll need this
- Daily status checks.
- Finding an older ticket by title or ID.
What's important to know
- Desktop — table; mobile — cards with the same fields.
- Click the Status column header to sort by status name.
- Search starts from two characters in Search tickets....
- Filters: status, priority, subject, department, Created by me, Assigned to me, and more.
Before you start
Step-by-step
- After sign-in you see My tickets (or choose Go to tickets in the user menu).
- Review the list: Ticket ID, Title, Status, Priority, Subject, Department, created and updated dates.
- To find a ticket — type in Search tickets... and wait for results.
- Set filters in the filter panel (on mobile — via the filters menu).
- Click a row or Open to open ticket details.
If the list is empty — click Create ticket (see create a ticket).
How to verify
- The list updates after search or filter changes.
- The opened ticket shows the same ID as in the table.