What is Client Portal?
Client Portal (in the app — Support Portal) is a separate ConnectiveOne web interface for end users who contact your support team. It does not replace Operator Line and is not part of Constructor.
Why a separate portal
| Audience | Where they work | What they see |
|---|---|---|
| Operator, supervisor | Operator Line (Constructor) | All requests allowed by permissions |
| Administrator, integrator | Constructor → Settings | Users, roles, bots, channels |
| Client / reporter | Client Portal | Their tickets; when enabled by your administrator — also colleagues’ tickets within the same organization |
The portal gives clients one place for status, history, files, and replies — instead of scattered email threads.
Main capabilities
- My tickets — list with search and filters (status, priority, subject, department).
- Create ticket — pick department (bot), subject, description, and extra fields configured by your organization.
- Comments — conversation with support, attachments.
- Notifications — bell for status changes or a new reply.
- CSAT — rating after the ticket is closed or resolved.
- Registration — when your administrator enabled self-service account creation.
Access and roles
- Portal accounts need a role with the Client Portal module in Constructor.
- Those users cannot sign in to Constructor / Operator Line — only to Client Portal.
- Operator accounts cannot sign in to the portal (and vice versa).
Role and registration setup: administrator hub.
Languages and devices
- Portal UI: Ukrainian, English, German (user menu).
- Desktop — ticket table; mobile — cards with the same data.
Related materials
- Organization and ticket scope
- End-user hub
- Client Portal in the glossary
- Request processing in ConnectiveOne — request types from the operator side