---
title: "What is the ConnectiveOne Client Portal"
description: "Learn how customers use Client Portal to create, track, and update support tickets without contacting an operator directly."
---

# What is Client Portal?

**Client Portal** (in the app — **Support Portal**) is a separate ConnectiveOne web interface for **end users** who contact your support team. It does not replace Operator Line and is not part of Constructor.

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## Why a separate portal

| Audience | Where they work | What they see |
|----------|-----------------|---------------|
| Operator, supervisor | **Operator Line** (Constructor) | All requests allowed by permissions |
| Administrator, integrator | **Constructor → Settings** | Users, roles, bots, channels |
| Client / reporter | **Client Portal** | **Their** tickets; when enabled by your administrator — also colleagues’ tickets within the same **organization** |

The portal gives clients one place for status, history, files, and replies — instead of scattered email threads.

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## Main capabilities

- **My tickets** — list with search and filters (status, priority, subject, department).
- **Create ticket** — pick department (bot), subject, description, and extra fields configured by your organization.
- **Comments** — conversation with support, attachments.
- **Notifications** — bell for status changes or a new reply.
- **CSAT** — rating after the ticket is closed or resolved.
- **Registration** — when your administrator enabled self-service account creation.

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## Access and roles

- Portal accounts need a role with the **Client Portal** module in Constructor.
- Those users **cannot** sign in to Constructor / Operator Line — only to Client Portal.
- Operator accounts **cannot** sign in to the portal (and vice versa).

Role and registration setup: [administrator hub](/en/clientportal/admin-hub.md).

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## Languages and devices

- Portal UI: **Ukrainian**, **English**, **German** (user menu).
- Desktop — ticket table; mobile — cards with the same data.

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## Related materials

- [Organization and ticket scope](/en/clientportal/explanation/organization-and-ticket-scope.md)
- [End-user hub](/en/clientportal/reporter-hub.md)
- [Client Portal in the glossary](/en/product-glossary.md)
- [Request processing in ConnectiveOne](/en/operatorline/explanation/obrobka-zvernen.md) — request types from the operator side