How to submit a CSAT rating?

After your ticket is resolved or closed, you can rate support quality with stars.

When you'll need this

  • Support closed or resolved your request.
  • Your organization collects feedback from portal users.

What's important to know

  • The Rating block appears on the ticket page when status allows CSAT.
  • The rating is stored in the system — operators see it in quality reports.

Before you start

  • The ticket is in a closed or resolved status (per your organization rules).

Step-by-step

  1. Open the ticket from My tickets.
  2. Find the Rating (stars) block.
  3. Choose the number of stars (1–5).
  4. Wait for confirmation that it was saved.

If saving fails — an error message appears; refresh and try again.

How to verify

  • Selected stars stay highlighted after you reload the page.