# How to submit a CSAT rating?

After your ticket is **resolved** or **closed**, you can rate support quality with stars.

## When you'll need this

- Support closed or resolved your request.
- Your organization collects feedback from portal users.

## What's important to know

- The **Rating** block appears on the ticket page when status allows CSAT.
- The rating is stored in the system — operators see it in quality reports.

## Before you start

- [x] The ticket is in a closed or resolved status (per your organization rules).

## Step-by-step

1. Open the ticket from [My tickets](/en/clientportal/how-to/view-tickets.md).
2. Find the **Rating** (stars) block.
3. Choose the number of stars (1–5).
4. Wait for confirmation that it was saved.

If saving fails — an error message appears; refresh and try again.

## How to verify

- Selected stars stay highlighted after you reload the page.

## Related materials

- [Comment on a ticket](/en/clientportal/how-to/comment-on-ticket.md)
- [View the ticket list](/en/clientportal/how-to/view-tickets.md)