How to create a ticket in Client Portal?

Create a new support request with Create ticket: department (if configured), then request type (topic) on cards, then the form with description and fields.

When you'll need this

A new question or issue not yet in My tickets.
You need a formal request to the support team.

What's important to know

Department step — if your administrator enabled several departments, pick a department card. With a single department this step is skipped.
Topic step — pick a request type (topic card with administrator hint text).
Form step — Title, Priority (if shown), Description, extra fields, and Attachments (topic already chosen).
If you see “Ticket creation is not configured”, contact your administrator (Constructor settings).
After creation the ticket appears in My tickets.

Before you start

You are signed in to Client Portal.

Step-by-step

On My tickets, click Create ticket.
If the department step appears — click the department card (Choose a department to continue).
Pick a request type — click the topic card (Choose a request type to continue).
Fill the form:
- Title — short summary.
- Priority — if the field is shown.
- Description — details (Describe your issue; the form title may include the selected topic).
- Extra fields — if configured for that topic.
- Attachments — add files if needed.
Click Create ticket.
After success the list refreshes; open the new ticket from the table.

Back to departments / Back to topics — return to the previous selection step.

How to verify

The new ticket appears in My tickets with an initial status such as unprocessed.
The ticket page shows your description and topic.