Documentation
Docs
Learn
Release Notes
  • English
  • Українська
Docs
Learn
Release Notes
  • English
  • Українська
  • Getting Started

    • ConnectiveOne Documentation
    • How to use the Service Desk portal
  • Channel Configuration

    • Channels

      • Integrator — Channels Configuration Hub
      • Explanations

        • What is ConnectiveOne Widget
        • Widget JavaScript API
      • Instructions

        • How to Configure IP Blocking Message?
        • How to Configure Widget in Settings
        • How to Connect Facebook Messenger and Instagram to ConnectiveOne
        • How to Connect Gmail to ConnectiveOne
        • How to Connect Outlook to ConnectiveOne
        • How to Connect Telegram to ConnectiveOne
        • How to Connect Numbered Viber, Telegram, and WhatsApp via e-chat
        • How to Connect Viber to ConnectiveOne
        • How to Connect WhatsApp to ConnectiveOne
        • How to Customize Widget Colors
        • How to Manage Widget from Website
        • How to Pass Parameters from Website to Scenario
        • How to Configure Sending SMS via Alpha SMS
        • How to Configure Sending Viber/SMS via Infobip
        • How to Connect Widget to Website
        • How to Use Custom Code for Widget
        • How to Work with Widget on SPA Applications
  • Request Processing

    • Operator Panel (OperatorLine)

      • Operator — OperatorLine Scenarios Hub
      • Supervisor — OperatorLine Scenarios Hub
      • Administrator — OperatorLine Scenarios Hub
      • Integrator — Operator Panel Hub for OperatorLine
      • Explanations

        • About Processing Requests in ConnectiveOne
        • What Are Filters and Why You Need Them
        • About Auto-Distribution of Dialogs Between Operators
        • About Automatic Connection of Free Operator to New Dialog
        • Instagram Content Display in Chats
        • About Connecting Chat with Operator Through Operator Panel
        • HEIC/HEIF image support (photos from iPhone)
        • About Redistribution of Chats from Operator
      • Instructions

        • Change Request Status
        • Create Filter
        • Create Folder
        • Create Outbound Request
        • How to Create a Ticket?
        • How to Download Attachments from the Dialog?
        • How to export a chat to PDF?
        • How to Link Tickets to Each Other?
        • Manage Folders
        • How to Edit Ticket Fields?
        • How to Manage Ticket Watchers?
        • Monitor Operator Statuses
        • Queue monitoring and distribution audit
        • Open Request
        • Reorder Folders
        • How to Reply to a Client?
        • Set Topic and Tags
        • Use Copilot
        • Use Quick Replies
        • How to View Active Dialogs in Client Card?
        • View Chat List
        • View Chats in Table
        • View Quality Assessment in Chat
        • View Request Queue
        • How to View Ticket Logs?
        • How to View Ticket SLA Metrics?
    • Profile

      • Operator — Profile Scenarios Hub
      • Administrator — Profile Scenarios Hub
      • Instructions

        • How to Change Interface Language?
        • Configure Folders
        • Configure Notifications
        • Configure Operator Settings in Profile
        • Configure Quick Replies
        • Configure Signature
    • BroadcastUsers (Clients)

      • Operator — BroadcastUsers Scenarios Hub
      • Integrator — BroadcastUsers Scenarios Hub
      • Administrator — BroadcastUsers Scenarios Hub
      • Explanations

        • Why Does One Client Have Many Channels?
        • Client Card Sections
      • Instructions

        • Create Segment by Filters
        • Edit Client Data
        • Export Client Data
        • Filter Clients
        • Manage Subscription
        • How to Search and Merge Similar Contacts
        • How to Find a Client?
        • Search Clients by File
        • Send Broadcast to Selected Clients
        • How to View a Client Card?
        • View Client Channels
  • Broadcasts

    • Broadcast

      • Operator — Broadcast Hub
      • Integrator — Broadcast Settings Hub
      • Analyst — Broadcast Analytics Hub
      • Instructions

        • How to Activate a Scheduled Broadcast?
        • How to Add Images to Broadcasts?
        • How to Check Broadcast Status?
        • How to Configure an Automatic Broadcast?
        • How to Configure Alias in Broadcasts?
        • How to Configure Broadcast Limits?
        • How to Create a Broadcast Template?
        • How to Create a Broadcast?
        • How to Create a Broadcast Topic?
        • How to Deactivate a Broadcast Topic?
        • How to Edit a Broadcast Draft?
        • How to Edit a Broadcast Topic?
        • How to Export Broadcast Results to Excel?
        • How to Format Messages in Broadcasts?
        • How to Launch a Broadcast Immediately?
        • How to Save a Broadcast as a Draft?
        • How to Find Contacts by File?
        • How to Send a Broadcast from the Clients Module?
        • How to Configure a Scheduled Broadcast?
        • How to Configure Subscription to Broadcast Topics?
        • How to View a Broadcast Report?
        • How to View Broadcast Results?
        • How to View Click Statistics?
        • How to View Delivery Statistics?
        • How to View Open Statistics?
  • Automation

    • Scenario Builder

      • Scenario Builder — Integrator Hub
      • Instructions

        • How to add translations to a scenario in Scenario Builder
        • How to Configure an Instagram Scenario in Scenario Builder
        • How to create a new bot scenario in Scenario Builder
        • How to create a scenario section in Scenario Builder
        • How to edit a scenario in Scenario Builder
        • How to find a node on the canvas in Scenario Builder
        • How to export and import a scenario in Scenario Builder
        • How to test a scenario in Scenario Builder
        • How to use an action in a Scenario Builder scenario
        • How to view scenario version history in Scenario Builder
    • Scenario Dialog (Legacy)

      • Integrator — Scenario Dialog Scenarios Hub (Legacy)
      • Explanations

        • Actions in Scenarios — What They Are and How They Work
        • About Using autobroadcast__create Action in Scenarios
        • About Copying Existing Bot Scenario
        • About ConnectiveOne Integration with Corezoid Through Operator Panel
        • About Displaying Images to User
        • About Email Categorization Using AI
        • About Facebook Ads Referral Tags
        • About Launching Scenario from Facebook Ads
        • About HTML Text Formatting in Telegram and Widget
        • About Inline Keyboard in Telegram and Widget
        • About Configuring Alias for Outgoing Dialog
        • About Payment via Bot
        • About Telegram Group Bots
        • Telegram Keyboard Button Styling
        • About Telegram WebApp in Scenarios
        • About Viber Keyboard Styling
        • About Viber Start Message
      • Instructions

        • How to Add Translations to a Scenario?
        • How to Create a New Bot Scenario?
        • How to Create a Scenario Section?
        • How to Edit an Existing Bot Scenario?
        • How to Export or Import a Scenario?
        • How to Use an Action in a Scenario?
        • How to View and Restore Scenario Versions?
    • ActionJail

      • Operator — ActionJail Scenarios Hub
      • Explanations

        • Action Jail Editor Sections
        • How Action Jail Data Flows to Scenario Builder
      • Instructions

        • How to Create a Custom Action in Action Jail
        • How to Create and Maintain an Action in ActionJail (Administrator)
        • AI Generator Setup in Action Jail (Administrator)
        • How to Clone an Action in ActionJail
        • How to Quickly Find an Action in ActionJail
        • How to Connect an ActionJail Action to a Bot Scenario (Integrator)
      • Reference

        • Actions Reference — Actions Guide
    • Integrations

      • Integrator — ConnectiveOne Integrations Hub
      • Explanations

        • Launch Scenario via Deeplink
        • Transfer UTM Tags Through Messages
        • What are ConnectiveOne Integrations
      • Instructions

        • How to Integrate Operator Panel as Widget in CRM/ERP
        • How to Configure Product Name for Zoho CRM
        • How to Integrate External System via Custom Channel
        • How to Get Data from API Using send_request
        • How to Send Data from ConnectiveOne via send_request
        • How to Configure User Subscription to Notifications
        • How to Launch Bot Scenario via API call_node
        • How to Integrate ConnectiveOne with eSputnik
        • How to Send Phone Broadcast via Route
        • How to Use ConnectiveOne API
        • How to Configure Operator Panel Webhook
      • Reference

        • API Reference — ConnectiveOne API Reference
    • Custom Data

      • Integrator — Custom Data Scenarios Hub
      • Administrator — Custom Data Scenarios Hub
      • Analyst — Custom Data Scenarios Hub
      • Explanations

        • About Custom Data in ConnectiveOne
        • Custom Data Patterns and Examples
        • Advanced Custom Data Cases
      • Instructions

        • Add Field to Model
        • How to Configure Field Display in Custom Data?
        • Configure Field Type
        • How to Create an Association Between Tables in Custom Data?
        • Create Group
        • How to Create a Data Model?
        • Edit Model
        • Export Filtered Data
        • How to Export Model Data?
        • How to Extend Client Contacts Table Through Custom Data?
        • How to Find Records by Filters?
        • Import Data from File
        • How to Save Data from Scenario to Custom Data?
        • Sort Records
        • How to Use AI Magic to Create Custom Data Models?
        • How to Get a Record from Custom Data by Search Criteria?
        • How to Use Autocomplete Search in Custom Data?
        • How to Create a Record in Custom Data from Scenario Data?
        • Validate Data
        • View Model Records
      • Reference

        • Advanced Model Options Reference
    • FileManager

      • Operator — FileManager Scenarios Hub
      • Instructions

        • How to Create a Jira Task with a File?
        • How to Delete a File or Folder?
        • How to Navigate to a Folder?
        • How to Upload a New File?
        • How to View the File List?
  • Artificial Intelligence

    • FastLinePro

      • Integrator — FastLinePro Scenarios Hub
      • Administrator — FastLinePro Scenarios Hub
      • Instructions

        • Activate KB Plugin
        • How to Check AI Agent Response in Scenario?
        • Check Synchronization Status
        • Configure Agent Prompt
        • How to Configure Agent Variables in FastLinePro?
        • How to Configure Chunking in FastLinePro Knowledge Base?
        • Configure KB Plugin Synchronization
        • Configure Knowledge Synchronization
        • How to Connect Knowledge Base to AI Agent in FastLinePro?
        • Create Agent
        • How to Create a Chatbot?
        • How to Create a Knowledge Base?
        • Deactivate KB Plugin
        • How to Generate Gemini API Key for FastLine Pro
        • How to Prepare a File for FastLinePro Knowledge Base?
        • Run KB Synchronization
        • Update KB Files
        • Upload Files to KB
        • How to Use action_fastline_pro Action in Scenario?
    • Quality Assurance

      • Supervisor — Quality Assurance Scenarios Hub
      • Administrator — Quality Assurance Scenarios Hub
      • Analyst — Quality Assurance Scenarios Hub
      • Instructions

        • How to Adjust AI Assessment Criteria?
        • How to Approve Assessment?
        • Assess Request
        • Conduct Quality Check
        • How to Create a New Dialogue Assessment?
        • Export Assessments
        • Filter Assessments
        • Use Checklist
        • View Assessment Details
        • How to View Assessments List and Find the Needed One?
        • View Quality Dashboard
        • View Quality Reports
  • Statistics

    • Statistics

      • Supervisor — Statistics Scenarios Hub
      • Administrator — Statistics Scenarios Hub
      • Analyst — Statistics Scenarios Hub
      • Instructions

        • Apply Filters to Report
        • How to Configure CSAT (Customer Satisfaction) in Statistics?
        • How to Create and Configure a Funnel in Statistics?
        • Create Detailed Report
        • Create Funnel
        • Export Report
        • How to Export Statistics Data?
        • Set Target Metrics
        • View Daily Report
        • View Dashboard
        • How to View Metabase Dashboards in Statistics Module?
        • How to View Operator Schedule in Statistics?
        • View Shift Report
      • Reference

        • Statistics Metrics — Reference
  • Administration

    • Constructor

      • Constructor — home screen and navigation
      • Instructions

        • How to use the Constructor home screen?
    • Settings

      • Supervisor — Operator Panel Settings Hub
      • Administrator — System Settings Hub
      • Instructions

        • How to Activate or Deactivate a Bot?
        • How to Configure Authentication and Access Management?
        • How to Configure a Bot?
        • How to Configure Operator Calendars?
        • How to Configure Chat Parameters?
        • How to Configure Field Display in the Client Card?
        • How to Configure Client Fields?
        • How to configure email templates (header and footer)?
        • How to Configure File Parameters?
        • How to Configure Hot Keys?
        • How to Configure Instance Parameters?
        • How to Configure Operators in Chats?
        • How to Configure Roles and Access Rights?
        • How to Configure Styles and Scripts?
        • How to Configure Ticket Topics?
        • How to Configure General System Settings?
        • How to Configure Ticket Parameters?
        • How to Configure Timers for Chats?
        • How to Configure User Fields?
        • How to Create a New Bot?
        • How to View Bots List?
        • How to View System Status?
        • How to View Users List?
      • Reference

        • What Are Server Requirements for Hosting ConnectiveOne?
    • Access Recovery

      • Access Recovery — Scenarios Hub
      • Instructions

        • How to Enable Password Recovery Flow (Administrator)
        • How to Generate a Password Reset Link Manually (Administrator)
        • How to Reset Password Through "Forgot Password?"
  1. Docs
  2. /Actionjail
  3. /Explanation
  4. /How Action Jail Data Flows to Scenario Builder

How Action Jail Data Flows to Scenario Builder

When you create an action in Action Jail and add it to a scenario, the data from the action editor is transformed into the parameter form in the Action block. This page explains how this happens, where each field appears, and why the structure is designed this way.


Context and Problem

When a scenario user (analyst, implementation) adds an Action block and selects an action from the library, they need to:

  • See clear fields for entering parameters (email, subject, number, choice).
  • Avoid writing JSON manually when a form is available.
  • Understand how form values are passed to the action code.

The administrator creating the action in Action Jail must configure:

  • Implementation code (JavaScript).
  • Parameter schema (what the code expects).
  • How these parameters are displayed in the form (labels, fields, groups).

Problem: Without understanding the link between Action Jail fields and what the scenario user sees, you may create an action with incorrect configuration — the form will be empty or parameters will not reach the code.


Key Concepts

What is Stored in Action Jail

Each action stores:

  • Information — name, system ID, description, group.
  • Code — JavaScript function that runs on the backend.
  • JSON configuration — parameter schema (parameters), grouping (ui.groups), example (json_example).
  • UI schema — visual representation of the same parameters (synchronized with JSON).
  • Documentation — Markdown for reference guides.

What is Stored in the Scenario Node

When you add an Action block to a scenario and select an action:

  • The node stores only templateId (action name) + parameter values (values).
  • The parameter schema (types, fields, groups) is not copied into the node — it is dynamically loaded from Action Jail when the block is opened.

Why: If an administrator changes an action's parameter schema (adds a field, changes type), all scenarios using that action automatically get the updated form. No need to update each scenario separately.


Data Flow: Action Jail → Scenario Builder

┌─────────────────────────────────────────────────────────────────────────────┐
│  Action Jail (action editor)                                                 │
├─────────────────────────────────────────────────────────────────────────────┤
│  Information: displayName, name, description, group_id                       │
│  Code: action_xxx()                                                          │
│  JSON config: parameters, ui.groups, json_example, events_schema             │
│  Documentation: Markdown                                                     │
└─────────────────────────────────────────────────────────────────────────────┘
                                    │
                                    │  Stored in action library
                                    ▼
┌─────────────────────────────────────────────────────────────────────────────┐
│  Action block in scenario                                                    │
├─────────────────────────────────────────────────────────────────────────────┤
│  node.data:                                                                  │
│    templateId: "action_send_email"   ← reference to action                   │
│    templateConfig.values: { to: "...", subject: "..." }  ← values only      │
│                                                                              │
│  When block is opened:                                                       │
│    → parameters loaded from Action Jail (dynamically)                       │
│    → form built from parameters + ui.groups                                  │
│    → values filled into form fields                                         │
└─────────────────────────────────────────────────────────────────────────────┘

Step 1: User Opens the Action Block

The system:

  1. Reads templateId from the node (e.g. action_send_email).
  2. Loads full action info from Action Jail: parameters, ui, json_example.
  3. If parameters exist — shows Form mode (form fields).
  4. If parameters are empty — shows JSON mode (Monaco editor).

Step 2: Form Built from parameters + ui.groups

Each item in parameters becomes a form field:

  • type: "string" → text input
  • type: "number" → number input
  • type: "boolean" → switch
  • type: "select" → dropdown

Groups from ui.groups are displayed as accordion sections. Fields from parameters are distributed across groups by the key field in the group.

Step 3: User Enters Values

When the user changes a form field:

  • The value is saved in templateConfig.values (values only, no schema).
  • When the scenario runs, the Engine passes values to the action code via this.getCurrentNodeParamsJSON().

Step 4: Action Code Receives Parameters

In the action code:

const { to, subject } = this.getCurrentNodeParamsJSON();

The keys to, subject are the same key or name from parameters in the JSON config. Values come from templateConfig.values.


Where Each Field Appears

Action Jail fieldWhere it appears in Scenario BuilderNote
Display nameAction selection when adding block, selected action name in blockUser sees this name
Group"Select action group" filter in Action block sidebarHelps find the action quickly
DescriptionHints, reference guidesNot shown directly in the form
parameters[].keyKey in values read by code via getCurrentNodeParamsJSON()Must match what the code expects
parameters[].labelField label in form
parameters[].placeholderInput placeholder
parameters[].typeWidget type (input, number, switch, select)
ui.groupsAccordion sections in parameter formField grouping
json_exampleDefault values on first open
events_schemaPossible values for routing (e.g. success → next block)

Edit Modes: Form ↔ JSON

The Action block has two modes:

  • Form — form fields built from parameters. Convenient for most users.
  • JSON — direct JSON input. User sees and edits templateConfig.values (values only).

Both modes are synchronized: changes in the form update JSON, changes in JSON update the form. The parameter schema always comes from Action Jail, not from the node.


Implications for Administrators

When creating an action:

  • Ensure keys in parameters match what the code reads via getCurrentNodeParamsJSON().
  • If the code has const { email } = this.getCurrentNodeParamsJSON(), then parameters must have a field with key: "email" or name: "email".

When changing the schema:

  • Adding a new parameter — all scenarios get the new field in the form.
  • Removing a parameter — old values in scenarios are ignored; the code will not receive this key.
  • Changing type — the form updates; verify that existing values in scenarios are valid.

Related Documents

  • Action editor sections — what to fill in each section
  • How to create a custom action — step-by-step guide
  • Actions Reference — standard actions reference
Prev
Action Jail Editor Sections

On this page