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Docs
Learn
Release Notes
  • English
  • Українська
  • Getting Started

    • ConnectiveOne Documentation
    • How to use the Service Desk portal
  • Channel Configuration

    • Channels

      • Integrator — Channels Configuration Hub
      • Explanations

        • What is ConnectiveOne Widget
        • Widget JavaScript API
      • Instructions

        • How to Configure IP Blocking Message?
        • How to Configure Widget in Settings
        • How to Connect Facebook Messenger and Instagram to ConnectiveOne
        • How to Connect Gmail to ConnectiveOne
        • How to Connect Outlook to ConnectiveOne
        • How to Connect Telegram to ConnectiveOne
        • How to Connect Numbered Viber, Telegram, and WhatsApp via e-chat
        • How to Connect Viber to ConnectiveOne
        • How to Connect WhatsApp to ConnectiveOne
        • How to Customize Widget Colors
        • How to Manage Widget from Website
        • How to Pass Parameters from Website to Scenario
        • How to Configure Sending SMS via Alpha SMS
        • How to Configure Sending Viber/SMS via Infobip
        • How to Connect Widget to Website
        • How to Use Custom Code for Widget
        • How to Work with Widget on SPA Applications
  • Request Processing

    • Operator Panel (OperatorLine)

      • Operator — OperatorLine Scenarios Hub
      • Supervisor — OperatorLine Scenarios Hub
      • Administrator — OperatorLine Scenarios Hub
      • Integrator — Operator Panel Hub for OperatorLine
      • Explanations

        • About Processing Requests in ConnectiveOne
        • What Are Filters and Why You Need Them
        • About Auto-Distribution of Dialogs Between Operators
        • About Automatic Connection of Free Operator to New Dialog
        • Instagram Content Display in Chats
        • About Connecting Chat with Operator Through Operator Panel
        • HEIC/HEIF image support (photos from iPhone)
        • About Redistribution of Chats from Operator
      • Instructions

        • Change Request Status
        • Create Filter
        • Create Folder
        • Create Outbound Request
        • How to Create a Ticket?
        • How to Download Attachments from the Dialog?
        • How to export a chat to PDF?
        • How to Link Tickets to Each Other?
        • Manage Folders
        • How to Edit Ticket Fields?
        • How to Manage Ticket Watchers?
        • Monitor Operator Statuses
        • Queue monitoring and distribution audit
        • Open Request
        • Reorder Folders
        • How to Reply to a Client?
        • Set Topic and Tags
        • Use Copilot
        • Use Quick Replies
        • How to View Active Dialogs in Client Card?
        • View Chat List
        • View Chats in Table
        • View Quality Assessment in Chat
        • View Request Queue
        • How to View Ticket Logs?
        • How to View Ticket SLA Metrics?
    • Profile

      • Operator — Profile Scenarios Hub
      • Administrator — Profile Scenarios Hub
      • Instructions

        • How to Change Interface Language?
        • Configure Folders
        • Configure Notifications
        • Configure Operator Settings in Profile
        • Configure Quick Replies
        • Configure Signature
    • BroadcastUsers (Clients)

      • Operator — BroadcastUsers Scenarios Hub
      • Integrator — BroadcastUsers Scenarios Hub
      • Administrator — BroadcastUsers Scenarios Hub
      • Explanations

        • Why Does One Client Have Many Channels?
        • Client Card Sections
      • Instructions

        • Create Segment by Filters
        • Edit Client Data
        • Export Client Data
        • Filter Clients
        • Manage Subscription
        • How to Search and Merge Similar Contacts
        • How to Find a Client?
        • Search Clients by File
        • Send Broadcast to Selected Clients
        • How to View a Client Card?
        • View Client Channels
  • Broadcasts

    • Broadcast

      • Operator — Broadcast Hub
      • Integrator — Broadcast Settings Hub
      • Analyst — Broadcast Analytics Hub
      • Instructions

        • How to Activate a Scheduled Broadcast?
        • How to Add Images to Broadcasts?
        • How to Check Broadcast Status?
        • How to Configure an Automatic Broadcast?
        • How to Configure Alias in Broadcasts?
        • How to Configure Broadcast Limits?
        • How to Create a Broadcast Template?
        • How to Create a Broadcast?
        • How to Create a Broadcast Topic?
        • How to Deactivate a Broadcast Topic?
        • How to Edit a Broadcast Draft?
        • How to Edit a Broadcast Topic?
        • How to Export Broadcast Results to Excel?
        • How to Format Messages in Broadcasts?
        • How to Launch a Broadcast Immediately?
        • How to Save a Broadcast as a Draft?
        • How to Find Contacts by File?
        • How to Send a Broadcast from the Clients Module?
        • How to Configure a Scheduled Broadcast?
        • How to Configure Subscription to Broadcast Topics?
        • How to View a Broadcast Report?
        • How to View Broadcast Results?
        • How to View Click Statistics?
        • How to View Delivery Statistics?
        • How to View Open Statistics?
  • Automation

    • Scenario Builder

      • Scenario Builder — Integrator Hub
      • Instructions

        • How to add translations to a scenario in Scenario Builder
        • How to Configure an Instagram Scenario in Scenario Builder
        • How to create a new bot scenario in Scenario Builder
        • How to create a scenario section in Scenario Builder
        • How to edit a scenario in Scenario Builder
        • How to find a node on the canvas in Scenario Builder
        • How to export and import a scenario in Scenario Builder
        • How to test a scenario in Scenario Builder
        • How to use an action in a Scenario Builder scenario
        • How to view scenario version history in Scenario Builder
    • Scenario Dialog (Legacy)

      • Integrator — Scenario Dialog Scenarios Hub (Legacy)
      • Explanations

        • Actions in Scenarios — What They Are and How They Work
        • About Using autobroadcast__create Action in Scenarios
        • About Copying Existing Bot Scenario
        • About ConnectiveOne Integration with Corezoid Through Operator Panel
        • About Displaying Images to User
        • About Email Categorization Using AI
        • About Facebook Ads Referral Tags
        • About Launching Scenario from Facebook Ads
        • About HTML Text Formatting in Telegram and Widget
        • About Inline Keyboard in Telegram and Widget
        • About Configuring Alias for Outgoing Dialog
        • About Payment via Bot
        • About Telegram Group Bots
        • Telegram Keyboard Button Styling
        • About Telegram WebApp in Scenarios
        • About Viber Keyboard Styling
        • About Viber Start Message
      • Instructions

        • How to Add Translations to a Scenario?
        • How to Create a New Bot Scenario?
        • How to Create a Scenario Section?
        • How to Edit an Existing Bot Scenario?
        • How to Export or Import a Scenario?
        • How to Use an Action in a Scenario?
        • How to View and Restore Scenario Versions?
    • ActionJail

      • Operator — ActionJail Scenarios Hub
      • Explanations

        • Action Jail Editor Sections
        • How Action Jail Data Flows to Scenario Builder
      • Instructions

        • How to Create a Custom Action in Action Jail
        • How to Create and Maintain an Action in ActionJail (Administrator)
        • AI Generator Setup in Action Jail (Administrator)
        • How to Clone an Action in ActionJail
        • How to Quickly Find an Action in ActionJail
        • How to Connect an ActionJail Action to a Bot Scenario (Integrator)
      • Reference

        • Actions Reference — Actions Guide
    • Integrations

      • Integrator — ConnectiveOne Integrations Hub
      • Explanations

        • Launch Scenario via Deeplink
        • Transfer UTM Tags Through Messages
        • What are ConnectiveOne Integrations
      • Instructions

        • How to Integrate Operator Panel as Widget in CRM/ERP
        • How to Configure Product Name for Zoho CRM
        • How to Integrate External System via Custom Channel
        • How to Get Data from API Using send_request
        • How to Send Data from ConnectiveOne via send_request
        • How to Configure User Subscription to Notifications
        • How to Launch Bot Scenario via API call_node
        • How to Integrate ConnectiveOne with eSputnik
        • How to Send Phone Broadcast via Route
        • How to Use ConnectiveOne API
        • How to Configure Operator Panel Webhook
      • Reference

        • API Reference — ConnectiveOne API Reference
    • Custom Data

      • Integrator — Custom Data Scenarios Hub
      • Administrator — Custom Data Scenarios Hub
      • Analyst — Custom Data Scenarios Hub
      • Explanations

        • About Custom Data in ConnectiveOne
        • Custom Data Patterns and Examples
        • Advanced Custom Data Cases
      • Instructions

        • Add Field to Model
        • How to Configure Field Display in Custom Data?
        • Configure Field Type
        • How to Create an Association Between Tables in Custom Data?
        • Create Group
        • How to Create a Data Model?
        • Edit Model
        • Export Filtered Data
        • How to Export Model Data?
        • How to Extend Client Contacts Table Through Custom Data?
        • How to Find Records by Filters?
        • Import Data from File
        • How to Save Data from Scenario to Custom Data?
        • Sort Records
        • How to Use AI Magic to Create Custom Data Models?
        • How to Get a Record from Custom Data by Search Criteria?
        • How to Use Autocomplete Search in Custom Data?
        • How to Create a Record in Custom Data from Scenario Data?
        • Validate Data
        • View Model Records
      • Reference

        • Advanced Model Options Reference
    • FileManager

      • Operator — FileManager Scenarios Hub
      • Instructions

        • How to Create a Jira Task with a File?
        • How to Delete a File or Folder?
        • How to Navigate to a Folder?
        • How to Upload a New File?
        • How to View the File List?
  • Artificial Intelligence

    • FastLinePro

      • Integrator — FastLinePro Scenarios Hub
      • Administrator — FastLinePro Scenarios Hub
      • Instructions

        • Activate KB Plugin
        • How to Check AI Agent Response in Scenario?
        • Check Synchronization Status
        • Configure Agent Prompt
        • How to Configure Agent Variables in FastLinePro?
        • How to Configure Chunking in FastLinePro Knowledge Base?
        • Configure KB Plugin Synchronization
        • Configure Knowledge Synchronization
        • How to Connect Knowledge Base to AI Agent in FastLinePro?
        • Create Agent
        • How to Create a Chatbot?
        • How to Create a Knowledge Base?
        • Deactivate KB Plugin
        • How to Generate Gemini API Key for FastLine Pro
        • How to Prepare a File for FastLinePro Knowledge Base?
        • Run KB Synchronization
        • Update KB Files
        • Upload Files to KB
        • How to Use action_fastline_pro Action in Scenario?
    • Quality Assurance

      • Supervisor — Quality Assurance Scenarios Hub
      • Administrator — Quality Assurance Scenarios Hub
      • Analyst — Quality Assurance Scenarios Hub
      • Instructions

        • How to Adjust AI Assessment Criteria?
        • How to Approve Assessment?
        • Assess Request
        • Conduct Quality Check
        • How to Create a New Dialogue Assessment?
        • Export Assessments
        • Filter Assessments
        • Use Checklist
        • View Assessment Details
        • How to View Assessments List and Find the Needed One?
        • View Quality Dashboard
        • View Quality Reports
  • Statistics

    • Statistics

      • Supervisor — Statistics Scenarios Hub
      • Administrator — Statistics Scenarios Hub
      • Analyst — Statistics Scenarios Hub
      • Instructions

        • Apply Filters to Report
        • How to Configure CSAT (Customer Satisfaction) in Statistics?
        • How to Create and Configure a Funnel in Statistics?
        • Create Detailed Report
        • Create Funnel
        • Export Report
        • How to Export Statistics Data?
        • Set Target Metrics
        • View Daily Report
        • View Dashboard
        • How to View Metabase Dashboards in Statistics Module?
        • How to View Operator Schedule in Statistics?
        • View Shift Report
      • Reference

        • Statistics Metrics — Reference
  • Administration

    • Constructor

      • Constructor — home screen and navigation
      • Instructions

        • How to use the Constructor home screen?
    • Settings

      • Supervisor — Operator Panel Settings Hub
      • Administrator — System Settings Hub
      • Instructions

        • How to Activate or Deactivate a Bot?
        • How to Configure Authentication and Access Management?
        • How to Configure a Bot?
        • How to Configure Operator Calendars?
        • How to Configure Chat Parameters?
        • How to Configure Field Display in the Client Card?
        • How to Configure Client Fields?
        • How to configure email templates (header and footer)?
        • How to Configure File Parameters?
        • How to Configure Hot Keys?
        • How to Configure Instance Parameters?
        • How to Configure Operators in Chats?
        • How to Configure Roles and Access Rights?
        • How to Configure Styles and Scripts?
        • How to Configure Ticket Topics?
        • How to Configure General System Settings?
        • How to Configure Ticket Parameters?
        • How to Configure Timers for Chats?
        • How to Configure User Fields?
        • How to Create a New Bot?
        • How to View Bots List?
        • How to View System Status?
        • How to View Users List?
      • Reference

        • What Are Server Requirements for Hosting ConnectiveOne?
    • Access Recovery

      • Access Recovery — Scenarios Hub
      • Instructions

        • How to Enable Password Recovery Flow (Administrator)
        • How to Generate a Password Reset Link Manually (Administrator)
        • How to Reset Password Through "Forgot Password?"
  1. Docs
  2. /Actionjail
  3. /How To
  4. /How to Create a Custom Action in Action Jail

How to Create a Custom Action in Action Jail

This guide helps you create a new action from scratch — manually or using AI generation. All wizard fields and their purpose are described.


When to Use

  • You need business logic or integration that is not among standard actions.
  • You have a logic description but are unsure how to structure the code and parameters.
  • You want to use AI for a code, config, or documentation draft.

What to Know

  • Check standard actions first — the platform has a library of 98 standard actions. If a standard action fits, do not create a custom one. See Actions Reference.
  • System ID cannot be changed after creation — choose the name carefully.
  • Parameter keys in the JSON config must match what the code reads via getCurrentNodeParamsJSON().

Before You Start

  • You have a role with access to Menu -> Action Jail.
  • You have checked Actions Reference — no standard action fits.
  • You have a logic description: what the action should do, what input data it needs.
  • For AI generation: OpenAI token configured for the selected process (bot). See AI generator setup.

Step-by-Step Instructions

Step 1. Open the Wizard

  1. Go to Menu -> Action Jail.
  2. Click Add new action.
  3. The wizard opens with five sections (accordions).

Step 2. Action Information

Fields:

FieldWhat to enterWhere it appears in scenario
Display nameName users see when selecting the actionAction list, selected action name in block
System IDUnique identifier, Latin letters, digits, underscores only. Prefix action_ is added automaticallyUsed in scenarios, cannot be changed
DescriptionShort explanation of the action's purposeHints, reference guides
GroupCategory for grouping. You can create a new one via "Add group""Select action group" filter in Action block sidebar

Example: Display name — "Language check", system ID — check_language, group — "Validation".


Step 3. Implementation Code

What to write:

  • JavaScript function starting with action_ and exported via module.exports.
  • Get parameters via this.getCurrentNodeParamsJSON().
  • Scenario constants via this.getCurrentConstJSON().

Path 1 — Manual:

async function action_check_language(params) {
  const { language_code } = this.getCurrentNodeParamsJSON();
  // validation logic
  return language_code === 'uk' ? 'success' : 'error';
}
module.exports = action_check_language;

Path 2 — AI generation:

  1. Fill in display name and description in the "Information" section.
  2. Expand the "Implementation Code" section.
  3. Click Quick Generate or Generate Code.
  4. Review and edit the generated code.

Important: Keys from getCurrentNodeParamsJSON() (e.g. language_code) must later be added to the JSON config as parameters.


Step 4. JSON Configuration

What to set:

  • parameters — array of objects. Each object: key (or name), type, label, required, description, defaultValue, etc.
  • ui.groups — field grouping for the form (accordion).
  • json_example — example of valid JSON.
  • events_schema — possible return values for routing (success, error, etc.).

Path 1 — Manual: Edit the JSON in the editor. Minimal example:

{
  "parameters": [
    {
      "key": "language_code",
      "type": "string",
      "label": "Language code",
      "required": true,
      "description": "Language code to check (uk, en, ru)"
    }
  ],
  "ui": {
    "layout": "accordion",
    "groups": [
      {
        "id": "main",
        "title": "Main parameters",
        "fields": ["language_code"]
      }
    ]
  },
  "json_example": { "language_code": "uk" },
  "events_schema": [
    { "name": "success", "label": "Success", "description": "Language matches" },
    { "name": "error", "label": "Error", "description": "Language does not match" }
  ]
}

Path 2 — AI generation:

  1. Fill in the code in the "Implementation Code" section.
  2. Expand the "JSON Configuration" section.
  3. Click Generate from Code.
  4. AI analyzes the code and extracts parameters from getCurrentNodeParamsJSON() into a JSON schema.
  5. Review and edit the result.

Step 5. UI Schema

The UI schema is the visual representation of parameters and ui.groups. It is usually synchronized with the JSON config automatically.

  • If you edited the JSON — verify that fields in the UI schema display correctly.
  • You can add/edit fields via the visual list (ParametersList).

Field types: string, number, boolean, textarea, select, url, etc. Each type maps to a specific widget in the Scenario Builder form.


Step 6. Documentation

What to write:

  • Markdown: action description, parameters, usage example, return values.

Path 1 — Manual: Write the text in the Markdown editor.

Path 2 — AI generation:

  1. Click Generate Documentation.
  2. AI creates Markdown from the name, code, and parameters.
  3. Edit as needed.

Step 7. Save and Test

  1. Click Complete (for new action) or Save (for editing).
  2. Open the Testing section (for custom actions).
  3. Enter test parameters (JSON or full state) and click Test Action.
  4. Check the result, logs, and errors.

What Happens Next

  • The action appears in the Action Jail library.
  • It can be selected in the Action block in the Scenario Builder.
  • Form fields will be built from parameters and ui.groups — see How Action Jail data flows to Scenario Builder.

How to Verify Success

  • The action appears in the library and opens without errors.
  • System ID is unique.
  • The Action block in the scenario shows form fields with correct labels.
  • Testing succeeds with test parameters.

Other Options

  • Cloning — if there is a similar action, select it → Make a copy → change code and parameters.
  • AI generation — for code, config, and documentation drafts; always verify the result manually.

Related Instructions

  • How Action Jail data flows to Scenario Builder
  • Action editor sections
  • AI generator setup
  • How to create and manage actions
  • Actions Reference
Next
How to Create and Maintain an Action in ActionJail (Administrator)

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