HEIC/HEIF image support (photos from iPhone)
The platform accepts photos in HEIC/HEIF format — the default image format on iPhone and other Apple devices. Users do not need to convert photos manually: the system automatically processes such files.
What this means
- HEIC/HEIF — an image format used by default on iPhone to save space. Previously, such files were often rejected by web services.
- ConnectiveOne platform now accepts HEIC/HEIF in all communication channels: Operator Panel, widget, email chat, Kwizbot (scenarios).
- Automatic conversion — when saved on the server, HEIC/HEIF is converted to JPEG. The saved file is always in JPEG format; the link points to the JPEG.
- Preview — before sending, a local .heic file is shown as an image; after saving, the preview is taken from the JPEG.
Where it works
| Channel | Support |
|---|---|
| Operator Panel | Attachment upload in dialogue, file sending, Kwizbot (scenarios) |
| Widget | Clients can send photos from iPhone |
| Attachments from emails (including Mailgun) |
For operators
If a client sends a photo from iPhone — no extra steps are needed. The file is accepted, converted, and saved as a normal image. Preview displays correctly.