Action tickets_clear_input
System ID:
action_tickets_clear_input
Description
By subject alias, finds the custom-field configuration and removes the matching constants from user state. Useful after ticket creation, form cancellation, or before filling a new form.
Events (scenario branches)
| Event | When it occurs |
|---|---|
| success | Field constants cleared |
| error | No subject_alias, or subject not found |
Parameters
| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
subject_alias |
string | yes | — | Alias of the subject whose fields should be cleared (placeholders) |
Configuration example
{
"subject_alias": "support"
}