Action existing_chatroom
System ID:
action_existing_chatroom
Description
Looks for an active chat room for the current user (by chat_id, channel, and bot) with statuses new, processed, or queue. Useful before creating a new chat with an operator.
Events (scenario branches)
| Event | When it occurs |
|---|---|
| exists | An active chat room was found |
If there is no active room — the action does not return a named branch (undefined). The scenario should provide a default branch / handle the absence of exists.
No parameters — uses the current bot context.
Parameters
No parameters ({}).
Configuration example
{}