Action tickets_create_wrapped
System ID:
action_tickets_create_wrapped
Description
Wrapper over tickets_create: temporarily switches the chat context to the phone number (reg_phone), creates a ticket on behalf of the found client, then restores the original context. Useful for cross-channel ticket creation (e.g. from a widget by phone).
During creation it follows the same path as tickets_create (including connect-to-operator), so banned and limit branches are possible. On success it may send a message from the bot constant ticket_created_wrapped.
Events (scenario branches)
Same as tickets_create (the result is passed through from the inner call):
| Event | When it occurs |
|---|---|
| success | Ticket created successfully |
| banned | User is under an active ban |
| limit | No free operator |
| error | Creation failure or exception in the inner call |
| select_custom_field | A custom field selection is required |
| required_custom_field | A required field is not filled |
| optional_custom_field | An optional field can be filled or skipped |
Parameters
| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
subject_alias |
string | yes | — | Ticket subject alias (placeholders) |
Other tickets_create parameters are also passed to the inner call.
Required state constants:
| Constant | Description |
|---|---|
reg_phone |
Phone number used as chat_id for creation |
found_by_phone_client |
Client object found by phone |
found_by_phone_contact |
Contact object found by phone |
Configuration example
{
"subject_alias": "support"
}