Action get_ticket_info
System ID:
action_get_ticket_info
Description
Gets ticket information by ID and stores it in the ticket constant for later use in the scenario (placeholders such as {{ticket.id}}). If ticket_id is not set — it is taken from the tickets module state.
Events (scenario branches)
| Event | When it occurs |
|---|---|
| success | Ticket data retrieved and stored in ticket |
| error | No ticket_id or ticket not found |
Parameters
| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
ticket_id |
string / number | no | null |
Ticket ID (placeholders). Otherwise — from the tickets module state |
Configuration example
{
"ticket_id": "{{selected_ticket_id}}"
}
Or an empty object {} — then the current ticket_id from state is used.