Action fl_transfer_to_operator
System ID:
action_fl_transfer_to_operator
Description
Escalates a dialog from Fast Line to a specific live operator: removes the Fast Line participant, changes the room type to a regular chat, and connects the operator. Checks the operator’s dialog limit (max_dialogs).
You must specify either operator_id or operator_email.
Events (scenario branches)
| Event | When it occurs |
|---|---|
| success | Chat transferred to the operator |
| error | Missing chat_room_id |
| no_fastline_operator | No Fast Line participant |
| no_operator | Operator not set / not found |
| limit | Operator reached the dialog limit |
Parameters
| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
operator_id |
string / number | Conditionally* | null |
Operator ID. Supports placeholders |
operator_email |
string | Conditionally* | null |
Operator email. Supports placeholders |
*One of the two parameters is required.
Configuration example
{
"operator_id": "{{operator_id}}"
}