Action create_message
System ID:
action_create_message
Description
Adds a message to an operator chat room from the client or from a user (operator). Supports text and files; if the request contains an image (text_image), the type automatically becomes file.
For client messages, constants must include client.op_client_id. For operator messages, user_id is required.
Events (scenario branches)
| Event | When it occurs |
|---|---|
| success | Message created |
| error | Validation error, participant missing, or save failed |
Parameters
| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
id |
string | Yes | — | Chat room ID. Supports placeholders |
message |
string | Yes | — | Message text or file link. Supports placeholders |
message_type |
string | No | "text" |
text or file |
user_id |
string / number | No | null |
If set — message from the operator (user); otherwise — from the client |
Configuration example
{
"id": "{{chat_room_id}}",
"message": "Hello, I need help with my order",
"message_type": "text",
"user_id": null
}