When working with the Operator Panel, the bot shows the client texts from bot constants for the current language (lang_code). Below are the constants most often used by the Connect to operator action and related chat events.
Configure them in the bot constructor (constants / translations section) for each language the scenario uses.
| Constant | Purpose | Typical content |
|---|
chat_created_msg | After creating a dialog with an operator | “Please wait while a specialist connects…” |
chat_operator_connected | An operator joined the dialog | “joined the dialog” (role and name are appended) |
auto_connected | Operator auto-connect (auto_connect_operator: true) | If missing — chat_created_msg is often used |
chat_closed_by_operator | Chat closed by the operator | “Chat closed by operator” |
chat_closed_by_timeout | Chat closed due to inactivity | “Chat closed due to timeout” |
| Constant | Purpose |
|---|
op_role_supervisor | Label for the “Supervisor” role |
op_role_operator | Label for the “Operator” role |
op_role_admin | Label for the “Administrator” role |
| Constant | Purpose |
|---|
close_chat_button_text | Text of the end-conversation button (add_button: true) |
return_button_text | Text of the return button (add_return_button: true) |
close_chat_command | Chat-close command (if set together with add_button) |