CSAT Node Parameters

The CSAT node (Customer Satisfaction, action_csat) collects client satisfaction ratings after a dialogue or interaction. The client selects a rating on a scale and optionally adds a comment. In Node Inspector (right panel) the following sections are available:

Rating Scale (scale_type)

  • numeric_5 — scale from 1 to 5 (default).
  • numeric_10 — scale from 1 to 10.
  • binary — two options (e.g., "Yes" / "No").
  • custom — custom scale with configured elements.

Question Text (question_text)

  • Question text — question the client sees before selecting a rating (e.g., "How would you rate our service quality?").

Comment

Enable (comment_enabled)

  • Allow comment — show field for additional text feedback after selecting a rating.

Required (comment_required)

  • Comment required — client cannot complete the rating without entering text (when comment is enabled).

Prompt Text (comment_prompt)

  • Comment prompt text — hint or question before the input field (e.g., "Describe what we can improve").

Skip Button (comment_skip_text)

  • Skip button text — text of the button that allows completing the rating without a comment (when comment is not required).

Confirmation

After Rating (confirmation_score)

  • Message after selecting rating — text the client sees immediately after clicking a rating (e.g., "Thank you for your rating!").

After Completion (confirmation_complete)

  • Message after completion — final text after saving the rating (and comment, if any).

Duplicate Prevention (prevent_duplicate)

  • Prevent duplicate rating — a client cannot send CSAT twice for the same dialogue or session.
  • When enabled — on repeat attempt the client will see a message that the rating was already submitted.