---
title: "CSAT Node Parameters"
description: "Reference for CSAT (action_csat) node parameters in Node Inspector — rating scale, question text, comment, confirmation, duplicate prevention."
---

# CSAT Node Parameters

The **CSAT** node (Customer Satisfaction, `action_csat`) collects client satisfaction ratings after a dialogue or interaction. The client selects a rating on a scale and optionally adds a comment. In **Node Inspector** (right panel) the following sections are available:

## Rating Scale (scale_type)

- **numeric_5** — scale from 1 to 5 (default).
- **numeric_10** — scale from 1 to 10.
- **binary** — two options (e.g., "Yes" / "No").
- **custom** — custom scale with configured elements.

## Question Text (question_text)

- **Question text** — question the client sees before selecting a rating (e.g., "How would you rate our service quality?").

## Comment

### Enable (comment_enabled)

- **Allow comment** — show field for additional text feedback after selecting a rating.

### Required (comment_required)

- **Comment required** — client cannot complete the rating without entering text (when comment is enabled).

### Prompt Text (comment_prompt)

- **Comment prompt text** — hint or question before the input field (e.g., "Describe what we can improve").

### Skip Button (comment_skip_text)

- **Skip button text** — text of the button that allows completing the rating without a comment (when comment is not required).

## Confirmation

### After Rating (confirmation_score)

- **Message after selecting rating** — text the client sees immediately after clicking a rating (e.g., "Thank you for your rating!").

### After Completion (confirmation_complete)

- **Message after completion** — final text after saving the rating (and comment, if any).

## Duplicate Prevention (prevent_duplicate)

- **Prevent duplicate rating** — a client cannot send CSAT twice for the same dialogue or session.
- When enabled — on repeat attempt the client will see a message that the rating was already submitted.

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## Related Documents

- [Create scenario](/en/scenariobuilder/how-to/create-scenario.md)
- [Use action in scenario](/en/scenariobuilder/how-to/use-action-in-scenario.md)
- [Scenario editor overview](/en/scenariobuilder/explanation/what-is-scenario-editor.md)