The Operator queue cascade node configures reminders for a client waiting for an operator. In Node Inspector, the form has Lifecycle, Reminder steps, and After last step sections.
| Field | Values | Description |
|---|
| Operation | Start cascade / Stop cascade | Starts timers or clears the active cascade for this client. |
| Restart existing cascade | Yes / No | If the client enters the same node again, previous timers are cleared before a new start. |
| Stop when operator joins | Yes / No | Clears timers automatically when an operator joins the chat. |
| Stop when chat is closed | Yes / No | Clears timers automatically when the chat is closed in OperatorLine. |
| Action after operator joins | No transition, Alias, Event branch, Message | Optional action after timers are cleared because an operator joined. |
| Type | Extra fields | What happens |
|---|
| No transition | — | The cascade only stops. |
| Alias | Alias | The scenario starts the selected alias. |
| Event branch | Branch ID | The node gets an output with this ID; connect it to the next node. |
| Message | Message | The client receives a text message after the operator joins. |
| Field | Description |
|---|
| Add step | Adds a reminder step. Limit: 100 steps. |
| Delay after previous step | Time before this step runs. Counted from the previous step. |
| Unit | Seconds, Minutes, or Hours. |
| Send message | Enables a text message for this step. |
| Message | Text sent to the client. |
| Transition | No transition, Event branch, or Alias. |
| Branch ID | Output name for an event branch. It must be unique in the node. |
| Alias | Alias started after the step. |
Delays are not absolute from cascade start. They add up:
| Step | Field value | Approximate time from start |
|---|
| 1 | 3 minutes | 3 minutes |
| 2 | 3 minutes | 6 minutes |
| 3 | 3 minutes | 9 minutes |
| Mode | Description |
|---|
| Stop cascade | Reminders end after the last step. |
| Repeat last step | The last step repeats after Repeat delay. |
| Repeat from first step | The cascade repeats from step 1. |
If repeat is enabled, keep at least one automatic stop enabled or add a branch that leads to a stop node. Otherwise, the cascade can run without an end condition.
The node creates outputs from Branch ID values set in:
- steps with Event branch transition;
- Action after operator joins, when Event branch is selected.
Use a new unique ID when adding a branch. Avoid changing a branch ID after it is already connected to another node; if you change it, verify the canvas connection.
| Warning | Reason |
|---|
| No steps | Start cascade is selected without any reminder steps. |
| Only the first 100 steps will be used | Step count is above the limit. |
| Empty message | Send message is enabled, but text is empty. |
| Empty alias or branch ID | Selected transition has no target. |
| Duplicate branch IDs | Two branches use the same name. |
| Possible infinite loop | Repeat after last step is enabled and no stop condition exists. |