MCP Overview

MCP is what gives your Fast Line Pro agent "hands". Instead of only answering from the knowledge base, the agent can call scenario sections as tools: check order status, look up bonus balance, query CRM, create a ticket. The customer gets real data right in the dialogue, not just text.

Who This Is For

  • Integrators and configurators — you set up Fast Line Pro and bot scenarios; you want the agent to do more than answer — to check, look up, create tickets.
  • Support and product — you want the first line to close more requests on its own: the agent pulls order status, balance, availability — and the customer doesn't have to wait for an operator.

How It Works

MCP (Model Context Protocol) is the way to turn scenario sections into tools for the agent.

You build a section that does one thing: e.g. "check order status" or "get bonus balance". At the section entry you add an MCP Tool trigger and describe what goes in and what comes out (Input Schema, Return Schema). The platform exposes that section to the agent as a tool. During the conversation, the agent decides when to call which tool: passes the order number, client id — and gets the result. All the logic lives in your scenario; the agent just calls and plugs the result into its reply.

Without MCP — the agent only answers from the knowledge base. With MCP — it answers and acts, gives the customer real data.

Why It Matters

  • Fewer handoffs to operators — the agent closes requests about status, balance, availability, ticket creation on its own.
  • Real data in the dialogue — the customer doesn't hear "contact support"; they get order status, bonus balance, CRM checks right in the chat.
  • No duplication — the same section can work in the bot (e.g. "My order" button) and as an MCP tool for the agent.
  • You stay in control — you decide which tools the agent has and what each does; everything stays in your scenario.

Important

  • Fast Line Pro is required — MCP tools are used by the Fast Line Pro agent during the dialogue; this is not a separate product.
  • Each tool is a scenario section with an MCP Tool trigger; you write the result to a constant so the platform can return it to the agent.
  • Setup — you create MCP Tool sections in Scenario Builder and connect them to the Fast Line Pro agent. Your administrator or integrator can walk you through the steps.

Next Steps