How to configure system field types?
System field types store ConnectiveOne entity IDs (user, subject, tag, etc.) and show readable labels in the table. They live under System in Field type.
When you need this
- Assign an operator or skill group to a table row.
- Filter by Subject or Chat status from OP settings.
- Link a row to ticket Priority from Tickets settings.
Key terms
| UI type | Stored value | Directory source |
|---|---|---|
| User | User ID | Users from Settings |
| Skill group | Skill group ID | OP settings |
| Subject | Subject ID | OP settings (not OperatorLine topics) |
| Chat status | Status ID | OP settings |
| Tag | Tag ID | OP settings |
| Priority | Priority ID | Tickets settings |
- Entity not found — record deleted or no access.
- No access to directory — table shows IDs only.
Before you start
Custom Data model editor is open. Required directories exist in OP / Tickets settings.
Step-by-step
- On Fields, click Add field or open an existing field.
- Under Type, pick System → the type you need (User, Subject, …).
- Set Label and Technical key.
- Optionally: Required, Unique values, Hide in filters.
- On Field display, enable Table / Card.
- Save the editor.
- In the records table, pick a value from the entity dropdown.
What happens next
The cell stores an ID; operators see the user, subject, or tag name. Filters work on ID or label depending on type.
How to verify
- Value list is not empty (when the directory has entries).
- After save, the label displays correctly.
- Users without access see IDs or an access message.