Release Notes
Here you can see how each new ConnectiveOne version makes your team’s work faster, more stable, and easier to manage.
5.3.40
This update improves distribution audit with pagination and richer events, Operator Line (chat history, Fast Line folders, quick replies, translation), outbound email sender selection, Instagram and WhatsApp behaviour, Scenario Builder reliability, and consistent Fast Line Pro knowledge-base segmentation.
5.3.39
This update adds Telegram keyboard button styles, more reliable Telegram group reactions, a custom widget channel icon, safer quick-reply insertion, fixes to operator status monitoring, and safer large dialog-list retrieval for integrations.
5.3.38
This update improves Scenario Builder reliability (connectors, large imports, keyboard edits), Block Search UX, clickable links in file messages, broadcast routing predictability, and stability under load.
5.3.37
This update improves ticket status handling and stops bot traffic in closed tickets, reduces duplicate rooms for custom channel, stabilizes contact linkage, improves Scenario Builder transitions and save or publish flow, stabilizes broadcast routing through named entry points, and includes general stability improvements.
5.3.36
This update improves system stability and overall reliability.
5.3.35
This update adds chat export to PDF, email templates, HEIC support, CSAT notifications, business hours statistics, QA assessments list state preservation, message display improvements, and FileManager error messages.
5.3.34
This update covers saved filters fix in operator panel and chatrooms, and recommendation to skip 5.3.33 when upgrading.
5.3.33
This update covers connection status banner, inline keyboard callback fix, ticket custom_fields API, SLA/calendar for topics, QA quick search, broadcast send_anyway, export to Excel, transfer chat fix, Process Library Set as default, ScenarioBuilder edge highlight, and search_list inline respect.
5.3.32
This update covers responsive UI on mobile, group chat sender names, saved filters access control, release notes in update notification, PostHog analytics, Scenario Builder run-from-node, broadcast alias fix, and Dify file MIME-types.
5.3.31
This update adds assignee filter with Unassigned option, fixes contact messages in dialog history, Telegram keyboard (empty buttons), and version history pagination in Scenario Builder.
5.3.30
This update covers assignee filter with Unassigned option, contact messages in history, scenario builder stability, Telegram inline keyboards, trigger mappings, and operator sidebar.
5.3.29
This update covers reply-to-photo in Telegram, file validation in widget, skill group transfer, and client steps history.
5.3.28
This update covers touch norms, tickets (resolved), email threading, attachments in emails, and distribution limits.
5.3.27
This update covers Esc and click-to-deselect chat, unseen divider, message highlight, quick replies and links.
5.3.26
This update covers "appeals" terminology, auto-close tickets on chat close, and close subject in statistics.
5.3.25
This update covers ticket autoconnect, slow mode, photo/file in appeal history, and template format.
5.3.24
This update includes Operator Panel improvements and quick replies fixes. Folder icons are now visible in collapsed state — you can switch folders without expanding the chat panel.
Fixed display of personal quick replies in the dialog when using "Global + mine" mode. Operators can use their own replies for quick responses to clients.
Operators get more space for viewing chats without losing access to filters. Fewer clicks — faster work with dialogs.
5.3.23
This update covers folder icons in collapsed sidebar, QA checklists (penalty sum), FastLine Pro, typing indicator, broadcasts, and widget stability.
5.3.22
This update fixes the info panel state and "Create new dialog" button.
5.3.21
This update covers ticket appeal history, dialog badges, search, closed chat archive, and connect to chat.
5.3.20
This update covers scenarios (Start node, macro, export/import), user avatar, and delivery error fix from Operator Panel.
5.3.19
This update covers telephony v1.1, text/attachments to operator, WhatsApp 360, chat filters, AI input limit, and folders.
5.3.18
This update covers QA system messages for AI, broadcasts and working hours, broadcast logs/errors, soft delete for templates, buttons, and Facebook Ads context in Operator Panel.
5.3.17
This update covers Telegram double-tap fix, AI QA stats, react time, scenario/bot import, and chat switching fix.
5.3.16
This update adds menu item visibility control and accurate average score in the quality trend chart.
5.3.15
This update unifies the broadcast list (legacy and v1) with tooltip for legacy entries.
5.3.14
This update covers duplicate contacts, FastLine Pro, folder counts, permissions, CSAT filter, and search in dialogs.
5.3.13
This update covers topic selection in dialog, theme in chat header, permissions, and operator reply fix across channels.
5.3.12
This update introduces the new scenario and process library, centralized Telegram alert settings, human-readable access error messages, and the new broadcast module.
5.3.9
This update fixes email and dialog handling.
5.3.6
This update extends Telegram notifications for scenarios and automations.
5.3.5
This update adds nested structure in quick replies.
5.3.3
This update improves e-chat message delivery error handling.
5.3.2
This update adds daily touch norm history, overwork stats dialog, and extended period selection for reports.
5.3.1
This update fixes reply-to-image display in the widget and adds sending CSAT from the Operator Panel.
5.3.0
This update introduces manual ticket merge.
5.2.14
This update brings together CSAT history in logs, ticket participants, manual and automatic ticket merge, light-agent permissions, and QA module improvements.
5.2.13
This update stabilizes native CSAT rating.
5.2.12
This update improves the Quality Assurance module.
5.2.11
This update adds native CSAT (customer satisfaction) rating.
5.2.10
This update adds correct identification of the operator who closes a chat.
5.2.9
This update refines automatic ticket distribution, the ticket product dashboard, the Next Response Time metric, the “Unassigned” folder, and stabilizes quick replies behavior.
5.2.5
This update adds CSAT history in contact logs, ticket participant lists, manual and automatic ticket merge, and fixes for image display in dialogs.
5.2.3
This update continues improving ticket distribution strategy, full-text search, the Next Response Time metric, and chat reminders.
5.2.2
This update adds configuration for automatic ticket distribution strategy, full-text search, the Next Response Time metric, and improved chat reminders.
5.2.1
This update adds capabilities for stable topic identifiers, better visibility into operator workload, working time configuration and ticket analytics.
New features include unique IDs for newly created topics, a block with active dialogs in the client card, settings for operator touch-count norms and working hours, a product ticket dashboard, and a fix for quick replies.