View tickets available to you

When your administrator enables the personal ticket list, the created-ticket counter and list on the Tickets tab show conversations available to you in the operator panel. You need access to both the report and operator panel.

1. Open Statistics and choose the period and dashboard filters.
2. Select the counter value to focus the existing list. Enter and Space also activate the button.
3. Adjust personal filters and select Apply. These filters narrow the counter and list; other charts keep their dashboard filters. Suggestions come from conversations you can access.
4. Open a conversation from the list, or select Back to counter to restore focus.
5. Use the table export for CSV/XLSX. Downloading requires your current signed-in session.

Zero means no available tickets match the selected conditions. If access changes after an export was created, the completed file may become unavailable; create a new export. Files already downloaded do not update automatically. Other reports retain their own permissions and filters.