ConnectiveOne Documentation

AI-first customer service automation platform

English Documentation →Українська документація →

AI-Powered Automation

Intelligent chatbots and AI agents for automated customer service. Natural language processing, knowledge bases, and scenario-based automation.

Omnichannel Support

Unified operator panel for handling requests across Telegram, Viber, Facebook, Instagram, Email, SMS, WhatsApp, and custom channels.

Advanced Analytics

Comprehensive analytics dashboards, performance metrics, quality assurance tools, and real-time monitoring for your contact center.

Welcome to ConnectiveOne Documentation

ConnectiveOne is an AI-first customer service automation platform designed to streamline communication between businesses and their clients across multiple channels. The platform combines intelligent automation with human expertise to deliver exceptional customer experiences.

What is ConnectiveOne?

ConnectiveOne is a comprehensive solution for modern customer service teams that includes:

  • AI Agents and Chatbots - Automated responses powered by advanced AI models
  • Omnichannel Communication - Unified workspace for all customer touchpoints
  • Analytics and Insights - Data-driven decision making with detailed metrics
  • Process Automation - Workflow automation for repetitive tasks
  • Smart Broadcasting - Targeted mass communications with personalization
  • Integrations - Connect with CRM, ERP, and other business systems

About This Documentation Portal

This documentation portal is built specifically for ConnectiveOne users - from operators handling daily requests to administrators configuring the entire system. Here you will find:

  • Step-by-step guides for common tasks
  • Module documentation for each platform feature
  • API reference for developers and integrators
  • Best practices and troubleshooting tips
  • AI Assistant in the sidebar to help you find answers quickly

The documentation is available in English and Ukrainian. Use the language buttons above or the language switcher in the navigation bar to select your preferred language. Your choice will be saved for future visits.

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Need help? Click the "Ask AI" button in the top navigation bar to get instant answers from our AI assistant, or open a support ticket if you are already a ConnectiveOne customer.

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