---
title: "How to view the quality period summary?"
description: "Aggregated CSAT metrics on the Service quality tab and the rating scale filter in native statistics."
---

# How to view the quality period summary?

When you need a quick view of service quality for a week or month — without adding up rows in the per-operator table — use the **Summary for the period (all operators)** block on the **Service quality** tab in native statistics.

## When you need this

- You need one period snapshot: how many dialogs were accepted, how many clients rated, how many positive and negative ratings.
- You want to compare rated dialogs to total accepted dialogs for the same period.
- Your scenarios collect ratings on the **1–5** or **0 / 5 / 10** scale, and you need metrics per scale.

## What to know

- **Summary for the period (all operators)** — five numbers at the top of the tab: accepted by operators, rated chats, positive ratings, negative ratings, unrated. This is an aggregate for the selected filters, not a sum of columns in the **Service quality by operator** table.
- **Accepted by operators** is aligned with the **Operators** tab: the sum of **Accepted** in the operators table for the same period and filters equals this metric.
- **Rating scale** — filter on the quality tab: **1–5 (standard)** or **0 / 5 / 10 (poor / average / excellent)**. CSAT, CDSAT, and the rating distribution chart follow the selected scale.
- For **1–5**, positive ratings are **4** and **5**; negative are **1** and **2**.
- For **0 / 5 / 10**, **10** is positive and **0** is negative.

## Before you start

- [x] You are signed in as supervisor, analyst, or administrator.
- [x] Native statistics is enabled on your instance (dashboards open in **Statistics** without a separate Metabase console).
- [x] CSAT collection is configured in scenarios — see [Configure CSAT](/en/statistics/how-to/configure-csat.md).

## Step-by-step

1. Open **Menu → Statistics**.
2. Go to the **Main statistics** tab.
3. Select the **Service quality** dashboard tab.
4. In the filter panel, set **Date** and optionally channel, subject, operator, bot, etc.
5. If you use mixed rating scales — in **Rating scale**, choose **1–5 (standard)** or **0 / 5 / 10 (poor / average / excellent)**.
6. Click **Apply filters**.
7. Read **Summary for the period (all operators)**:
   - **Accepted by operators** — dialogs accepted in the period.
   - **Rated chats** — dialogs with a client rating in the selected scale.
   - **Positive ratings** / **Negative ratings** — counts per scale rules.
   - **Unrated** — dialogs without a client rating.
8. Below, review CSAT, CDSAT, and tables by operator and subject — they use the same filters and scale.

## How to interpret

| Metric | Why it matters |
|--------|----------------|
| Accepted by operators | Workload baseline for the period |
| Rated chats | How many clients responded to the survey |
| Positive / Negative | Absolute counts for leadership reports |
| Unrated | Dialogs without a client rating; with Rated chats shows survey share |

Response rate: **Rated chats** ÷ **Accepted by operators**.

## Cross-check with the Operators tab

1. Note the period and filters on **Service quality** — write down **Accepted by operators**.
2. Open the **Operators** tab (filters stay the same).
3. Sum **Accepted** across all table rows (all pages if paginated).
4. The totals should match. If not, refresh the widgets or contact your administrator.

## Related Materials

- [Statistics metrics reference](/en/statistics/reference/statistics-metrics.md)
- [Configure CSAT](/en/statistics/how-to/configure-csat.md)
- [View Metabase dashboards](/en/statistics/how-to/view-dashboards.md)