# View Dashboard

The dashboard provides a quick overview of key metrics and trends of contact center work on one screen. This instruction will help get a general picture of service status and identify problem areas without detailed analysis of individual reports.

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## When Needed

- You need a quick overview of current team work status.
- You need to see main metrics for the day or week.
- You want to track trends and changes in work.
- You need to quickly identify problem areas for further investigation.

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## What's Important to Know

- **Dashboard** — interactive panel with main metrics, charts, and indicators.
- **Metabase** — data visualization tool embedded in the Statistics module.
- Dashboards are configured by the administrator and can contain various metric sets.
- Charts and indicators update based on current system data.

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## Prerequisites

- [x] You are logged in with supervisor or analyst rights.
- [x] You have navigated to the `Statistics` module via `Apps -> Statistics`.
- [x] Metabase dashboards are configured in the system (if the dashboard is empty, contact the administrator).

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## Step-by-Step Instructions

1. In the `Statistics` module, go to the **"Dashboards"** or **"Dashboards"** tab.
2. Review main metrics on the dashboard:
   - Number of requests for the period.
   - Operator statistics.
   - Processing and response times.
   - Communication channels and their load.
3. Interact with interactive elements — click on charts or filters to detail data.
4. If needed, use date filters at the top to view data for another period.

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## What Happens After

You see a complete picture of contact center work on one screen and can quickly assess system status. This helps make operational decisions and identify problems at early stages.

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## How to Verify It Worked

- Check that the dashboard displays and contains data.
- Make sure metrics are updated and match current system status.
- If the dashboard is empty, check settings or contact the administrator.

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## Other Methods

- Use different periods to compare trends.
- Interact with charts to get details on specific metrics.
- You can configure your own dashboards through Metabase (if you have access).

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## Related Materials

- [Create detailed report](/en/statistics/how-to/create-detailed-report.md)
- [View daily report](/en/statistics/how-to/view-daily-report.md)