# Create Detailed Report

A detailed report helps get a complete picture of contact center work for the needed period. This instruction will show how to configure a report with needed metrics and parameters to get all necessary information for analysis and decision-making.

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## When Needed

- You need to analyze team work efficiency for a period.
- You need to prepare a report for management with key metrics.
- You want to research trends and patterns in system work.
- You need data for making decisions about process optimization.

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## What's Important to Know

- **Detailed report** — comprehensive analysis of contact center work with metrics, charts, and tables.
- **Metrics** — efficiency indicators displayed in the report.
- **Period** — date range for which data is collected.
- **Report tabs** — different types of reports in the Statistics module (operators, dialogues, topics, clients, etc.).

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## Prerequisites

- [x] You are logged in with analyst or supervisor rights.
- [x] You have navigated to the `Statistics` module via `Apps -> Statistics`.
- [x] You have access to data for the needed period.

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## Step-by-Step Instructions

1. Select the needed report tab in the Statistics module:
   - **Operators** — statistics on operator work.
   - **Dialogues** — analysis of requests and dialogues.
   - **Topics** — statistics by request topics.
   - **Clients** — client base activity.
   - **Funnels** — conversion by funnels.
   - **Dashboards** — interactive Metabase dashboards.
2. Select the period for analysis in the date filter — select start date and end date or use ready periods.
3. If needed, configure additional filters:
   - Operators or skill groups to analyze specific teams.
   - Communication channels to focus on specific messengers.
   - Topics or tags to search for specific requests.
4. If you need statistics for all bots, enable the **"Filter by all bots"** toggle.
5. Click the **"Create Report"** or **"Apply Filters"** button — the system generates a detailed report with all metrics and data.

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## What Happens After

The system forms a detailed report with selected metrics, charts, and tables. You will see complete information for the selected period, which can be used for analysis and decision-making.

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## How to Verify It Worked

- Check that the report contains data for the selected period.
- Make sure all needed metrics are displayed.
- Check that filters are applied correctly and data matches selected parameters.

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## Other Methods

- You can combine multiple tabs for comprehensive analysis.
- Use different periods to compare trends.
- If needed, export the report to a file for further analysis.

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## Related Materials

- [Apply filters to report](/en/statistics/how-to/apply-report-filters.md)
- [Export report](/en/statistics/how-to/export-report.md)