# Supervisor — Operator Panel Settings Hub Page for supervisors who configure operator panel work parameters. Here you configure topics, skill groups, statuses, metrics, and other parameters that affect operator work. --- ## Quick Navigation - [High-Level Goals and Scenarios](#high-level-goals-and-scenarios) - [Where to Work in the Interface](#where-to-work-in-the-interface) - [Quick Links](#quick-links) --- ## High-Level Goals and Scenarios ### Operator Panel Settings **Goal** — configure operator work parameters in the panel. - **Configure operator name in chat** — how to configure the format for displaying operator name in chats. → [./how-to/configure-operators.md](/en/settings/how-to/configure-operators.md) - **Configure timers** — how to set timers for controlling response time and chat processing. → [./how-to/configure-timers.md](/en/settings/how-to/configure-timers.md) - **Configure hot keys** — how to change key combinations for quick actions. → [./how-to/configure-hot-keys.md](/en/settings/how-to/configure-hot-keys.md) - **Configure styles and scripts** — how to add custom CSS styles or JavaScript code to adapt the interface. → [./how-to/configure-styles-scripts.md](/en/settings/how-to/configure-styles-scripts.md) - **Configure files** — how to set limits for file uploads. → [./how-to/configure-files.md](/en/settings/how-to/configure-files.md) - **Configure client card fields** — how to set visibility and order of fields in the client card and clients table (op-settings save). For defining custom fields, use **Client Fields** in Quick Links. → [./how-to/configure-client-card-fields.md](/en/settings/how-to/configure-client-card-fields.md) - **Configure chats** — how to change display and behavior parameters for chats. → [./how-to/configure-chats.md](/en/settings/how-to/configure-chats.md) - **Configure tickets** — how to configure ticket system parameters. → [./how-to/configure-tickets.md](/en/settings/how-to/configure-tickets.md) ### Topic and Skill Group Management **Goal** — organize operator work by topics and skill groups. - **Configure topics** — how to create and manage ticket topics with automatic ID generation. → [./how-to/configure-subjects.md](/en/settings/how-to/configure-subjects.md) - **Configure skill groups** — how to organize operators by skill groups (this feature is configured through operator panel settings). → [Configure operator panel](/en/settings/how-to/configure-system-settings.md) ### Status and Tag Management **Goal** — configure operator statuses, dialogue statuses, and tags for work organization. - **Configure operator statuses** — how to create and edit operator statuses (Online, Offline, Unavailable, etc.). Configured through operator panel. → [Configure operator panel](/en/settings/how-to/configure-system-settings.md) - **Configure dialogue closure statuses** — how to configure statuses for closing dialogues (Resolved, Deferred, etc.). Configured through operator panel. → [Configure operator panel](/en/settings/how-to/configure-system-settings.md) - **Configure tags** — how to create tags for marking dialogues and clients. Configured through operator panel. → [Configure operator panel](/en/settings/how-to/configure-system-settings.md) - **Configure priorities** — how to configure priorities for dialogues and tickets. Configured through operator panel. → [Configure operator panel](/en/settings/how-to/configure-system-settings.md) ### Metrics and Calendars **Goal** — configure performance metrics and work schedules. - **Configure metrics** — how to create and configure metrics for tracking performance. Configured through operator panel. → [Configure operator panel](/en/settings/how-to/configure-system-settings.md) - **Configure calendars** — how to configure work schedules and operator calendars. → [./how-to/configure-calendars.md](/en/settings/how-to/configure-calendars.md) ### Quick Replies **Goal** — configure quick reply templates for operators. - **Configure quick reply categories** — how to organize quick replies by categories. Configured through operator panel. → [Configure operator panel](/en/settings/how-to/configure-system-settings.md) - **Configure quick replies** — how to create and edit quick reply templates (this feature is configured through operator panel settings). → [Configure operator panel](/en/settings/how-to/configure-system-settings.md) --- ## Where to Work in the Interface Main work with operator panel settings happens in the **Settings** module in Constructor: - **`/settings-page`** — main settings area; open it from the menu or home screen. - In the **sidebar**, expand **Operator Panel** (the label may match your UI language). Here you will find topics, skill groups, operator and dialogue statuses, tags, priorities, metrics, calendars, quick replies, and more — depending on your permissions. - Detailed **operator panel configuration screens** are grouped under **Settings** inside the Operator Panel block (operators, notifications, timers, hot keys, styles and scripts, files, chats, tickets, client card field visibility, and more). After edits, use **Save** in the page header. - Direct links for bookmarks: operators — `/settings-page/op-settings/operators`, notifications — `/settings-page/op-settings/notifications`, timers — `/settings-page/op-settings/timers`, hot keys — `/settings-page/op-settings/hot-keys`, styles and scripts — `/settings-page/op-settings/styles-scripts`, files — `/settings-page/op-settings/files`, client card fields — `/settings-page/op-settings/client-fields`, chats — `/settings-page/op-settings/chats`, tickets — `/settings-page/op-settings/tickets`. --- ## Quick Links ### Detailed operator panel settings - [Configure operators](/en/settings/how-to/configure-operators.md) - [Notification settings (instance)](/en/notifications/how-to/configure-notifications-instance.md) - [Configure timers](/en/settings/how-to/configure-timers.md) - [Configure hot keys](/en/settings/how-to/configure-hot-keys.md) - [Configure styles and scripts](/en/settings/how-to/configure-styles-scripts.md) - [Configure files](/en/settings/how-to/configure-files.md) - [Client fields](/en/settings/how-to/configure-client-fields.md) · [Visibility in op-settings](/en/settings/how-to/configure-client-card-fields.md) - [Configure chats](/en/settings/how-to/configure-chats.md) - [Configure tickets](/en/settings/how-to/configure-tickets.md) ### Topics and Skill Groups - [Configure topics](/en/settings/how-to/configure-subjects.md) - [Configure operator panel](/en/settings/how-to/configure-system-settings.md) ### Statuses and Tags - [Configure operator panel](/en/settings/how-to/configure-system-settings.md) ### Metrics and Calendars - [Configure operator panel](/en/settings/how-to/configure-system-settings.md) - [Configure calendars](/en/settings/how-to/configure-calendars.md) ### Quick Replies - [Configure operator panel](/en/settings/how-to/configure-system-settings.md) --- ## Important Notes - 💾 Always click the "Save" button after making changes to op-settings - ⚠️ Some settings (for example, styles and scripts) may affect the work of all operators — be careful - 🔄 Changes to settings may not apply immediately — you may need to refresh the page or reload the operator panel - 📝 Check settings after saving to ensure they are applied correctly