# How to Configure Timers for Chats?

Configuring timers allows you to set control over operator response time and chat processing. The system tracks timer compliance and provides performance reports.

## When You'll Need This

- You need to set control over operator response time to client requests.
- You need to configure automatic closure of inactive chats after a certain time.
- You need to configure timers for group chats separately.

## What's Important to Know

- **Chat timer** — time in minutes after which an inactive chat can be automatically closed or transferred to another operator.
- **Operator timer** — time during which an operator must respond to a client message.
- **Infinite connection for group chats** — option that allows group chats not to close automatically.

## Before You Start

- [x] You are logged in with administrator or supervisor rights.
- [x] You have permission to save operator panel settings.

## Step-by-Step Instructions

### 1. Open Timer Settings

1. Go to the **Settings** module through the menu or directly at `/settings-page`.
2. In the side menu, find the **"Settings"** section (operator panel subsection) and expand it.
3. Click on **"Timers"** (`/settings-page/op-settings/timers`).

### 2. Enable Timer

1. Enable the **"Use timer to disable dialogue"** checkbox.
2. After enabling, fields for configuring the timer become available.

### 3. Configure Timer Time

1. In **Dialog timeout in minutes**, enter the timer value (minimum **1** minute).
2. If the timer is enabled but the value is below 1 or empty, an error appears under the field and **Save** stays blocked until you enter a valid value.
3. This is the time after which an inactive chat can be automatically closed or transferred to another operator.

### 4. Configure Additional Options

1. **"Perpetual connection for group chats"** — enable if you need group chats not to close automatically through the timer.
2. **"Close the dialog without operator response"** — enable if you need to automatically close the dialog when the operator does not respond within the set time.

### 5. Save Settings

1. Verify all changes made.
2. Click the **"Save"** button at the top of the page.
3. Wait for a message about successful saving.

## What Happens Next

Timers are applied to all chats in the system:
- The system tracks operator response time.
- Inactive chats can be automatically closed or transferred to another operator after the set time.
- Group chats do not close automatically (if option is enabled).
- The system provides reports on timer compliance.

## How to Verify Everything Worked

- Check that the timer starts when a new chat is created.
- Check that the system tracks operator response time.
- Check performance reports to see timer compliance statistics.

## Related Materials

- [Configure operators](/en/settings/how-to/configure-operators.md)
- [Configure operator panel](/en/settings/how-to/configure-system-settings.md)