# How to Configure Quick Reply Categories?

Configuring categories allows you to organize quick replies for operators: create categories, assign them to skill groups and bots, so operators see only relevant templates.

## When You'll Need This

- You need to create a category for grouping quick replies (e.g., "Greetings", "Closing dialogue").
- You need to restrict access to categories by skill groups or bots.
- You need to change the assignment of an existing category.

## What's Important to Know

- **Quick reply category** — a group of templates that operators can use in chats.
- **Skill groups** — required field: the category is available only to operators from selected groups.
- **Bots** — optional: if selected, the category is shown only in chats of these bots.
- **Owner** — optional: for personal categories (only for a specific user).

## Before You Start

- [x] You are logged in with administrator or supervisor rights.
- [x] You have permission to edit categories (`fastAnswersCategories.canSave`).
- [x] Skill groups exist (`/settings-page/skill_groups`).

## Step-by-Step Instructions

### 1. Open Category Settings

1. Go to the **Settings** module through the menu or at `/settings-page`.
2. In the side menu, find the **Operator Panel** section.
3. Click on **"Quick reply categories"** (`/settings-page/quick_reply_categories`).

### 2. Create a New Category

1. Click the **"Add"** or **"Create"** button.
2. In the form, enter:
   - **"Name"** — category name (e.g., "Greetings", "FAQ").
   - **"Skill groups"** — select at least one skill group. Operators from these groups will see the category.
   - **"Bots"** — optional. If you select bots, the category will be visible only in chats of these bots.
   - **"Owner"** — optional. For a personal category, specify the user.
3. Click **"Save"**.

### 3. Edit a Category

1. Find the category in the list.
2. Click **"Edit"**.
3. Change the name, skill groups, or bots.
4. Click **"Save"**.

### 4. Delete a Category

1. Find the category in the list.
2. Click **"Delete"**.
3. Confirm deletion. If the category has quick replies, the system may offer to delete them together with the category.

## What Happens After

- The new category appears in the list and is available for adding quick replies.
- Operators from the corresponding skill groups see the category in the operator panel when working with chats.

## How to Verify Success

- Check that the category appears in the list.
- Go to `/settings-page/quick_replies` and create a quick reply in the new category.
- Log in as an operator from the corresponding skill group and verify that the category is displayed in the chat.

## Related Materials

- [How to Configure Quick Replies](/en/settings/how-to/configure-quick-replies.md)
- [How to Configure Skill Groups](/en/settings/how-to/configure-skill-groups.md)