# What Are Tags and Dialogue Statuses?

Tags and dialogue statuses help you categorize and analyze requests in different ways.

## Tags

**Tags** are labels you add to dialogues or clients during or after communication. Examples: "VIP", "Complaint", "Urgent". Tags are used for:
- Filtering dialogues in the operator panel
- Segmenting clients
- Analyzing request types in reports

Tags can be restricted to specific skill groups. Operators add tags when working with a dialogue or client.

## Dialogue Statuses (Chat Statuses)

**Dialogue statuses** are reasons for closing a dialogue. When an operator closes a dialogue, they select a status (e.g. "Resolved", "Client left", "Escalated"). Dialogue statuses are used for:
- Tracking why dialogues were closed
- Analytics (e.g. resolution rate)
- Reporting on service quality

Some statuses can be marked as "Resolved" — meaning the request was successfully handled. This affects metrics and reports.

## How They Differ

| | Tags | Dialogue Statuses |
|---|------|-------------------|
| **When used** | During or after dialogue | When closing dialogue |
| **Purpose** | Categorization, filtering | Reason for closure |
| **Multiple** | Yes, many tags per dialogue | One status per closure |

## Related

- [How to configure tags](/en/settings/how-to/configure-tags.md)
- [How to configure dialogue statuses](/en/settings/how-to/configure-chat-statuses.md)