---
title: "Release 5.3.33"
description: "Connection status banner, inline keyboard callback fix, ticket custom_fields API, SLA/calendar for topics, QA quick search, broadcast send_anyway, export to Excel, transfer chat fix, Process Library Set as default, ScenarioBuilder edge highlight, search_list inline respect."
---

# Release 5.3.33

## What Changed

- **Connection status banner.** When the connection to the server is lost, a banner appears with connection status and a «Check connection» button — you see when updates are paused and can force reconnect.
- **Inline keyboard callback fix.** Telegram inline buttons now pass the button `value` (or translated text) to the scenario variable instead of the translation ID — BDA scenarios work correctly.
- **Ticket custom_fields via API.** The `POST /kw/operator_panel/chat_room/:id/edit` endpoint now supports `custom_fields` — you can update custom ticket fields via API.
- **SLA and calendar for topics.** SLA hours limit increased to 8760 (365 days); you can clear the calendar selection for a topic.
- **QA quick search.** Search in QA assessments works for checklist name, operator name, email, and chat title.
- **Permission and QA settings.** New permission «Allow CSAT to be sent»; QA Instance Settings section with AI engine heartbeat timeout (1–30 min).
- **Broadcast send_anyway.** New option «Send anyway» for active dialog behavior — send to all recipients regardless of active dialog (e.g. critical announcements).
- **Broadcast export to Excel.** Button «Export to Excel» in Broadcast V1 logs — download results as .xlsx (up to 50 000 rows).
- **Transfer chat fix.** Fixed race condition when accepting or canceling chat transfer — no more double actions or incorrect state.
- **Process Library: Set as default.** Button «Set as default» in Process Library — set which bot opens by default in the constructor.
- **Scenario Builder: Edge highlight.** Edges highlight on hover and pin on click; delete button visible only for pinned edge; EntryPoint overflow fixed.
- **search_list inline keyboard.** Inline keyboard setting is now respected — no automatic override for search_list nodes.

## How It Changed

### Connection and transfer

**Before:** Connection loss was not clearly indicated; chat transfer could trigger double actions.  
**Now:** Connection status banner shows when updates are paused; transfer dialog has correct guards.  
**Why it matters:** Clear feedback when connection is lost; reliable chat transfer flow.

### Tickets, SLA, and QA

**Before:** SLA hours were capped at 168; calendar could not be cleared; QA search had MySQL issues; custom_fields not supported in edit API.  
**Now:** SLA up to 8760 hours; calendar can be cleared; QA quick search works; custom_fields supported in API.  
**Why it matters:** Flexible SLA for long cycles; correct QA search; API integration for ticket custom fields.

### Broadcast and Scenario Builder

**Before:** No «send anyway» option; no Excel export; search_list inline was auto-enabled.  
**Now:** «Send anyway» for critical broadcasts; Excel export in logs; search_list respects inline setting.  
**Why it matters:** More control over broadcasts; export for analysis; predictable scenario behavior.

### Telegram and Process Library

**Before:** Inline button callback passed translation ID; default bot was unclear.  
**Now:** Callback passes value; «Set as default» in Process Library.  
**Why it matters:** Correct routing in BDA scenarios; clear default bot selection.