---
title: "Release 5.3.26"
description: "Appeals\\\" terminology, auto-close tickets on chat close, close subject in statistics."
---

# Release 5.3.26

## What Changed

- **Terminology in Operator Panel.** In the Operator Panel, "dialogs" has been replaced with "appeals" — the UI matches business language.
- **Auto-close tickets.** When a chat room is closed, the related ticket is now closed automatically — no need to close the ticket separately.
- **Close subject in statistics.** The subject selected when closing a chat is now correctly included in reports.

## How It Changed

### Appeals and tickets

**Before:** The UI used "dialogs"; the ticket could remain open after the chat was closed.  
**Now:** The Panel uses "appeals"; closing the chat room closes the ticket automatically.  
**Why it matters:** Clear terminology and consistent chat/ticket state.

### Close statistics

**Before:** The subject chosen at close might not be reflected in reports.  
**Now:** The subject from the close window is included in reports.  
**Why it matters:** More accurate analytics on why appeals were closed.